Computer software and computer programs; language independent computer software that automates the processing of un-structured, semi-structured and structured information and data in any digital domain; computer software infrastructure that enables computers to form an understanding of a piece of text such as web page, e-mails, voice, images, data and/or information and people; computer software that enables comprehensive and fully automated portal infrastructure for content with Internet and intranet sites; computer software that enables flexible, scaleable and fully automated e-commerce content infrastructure for managing and personalising e-commerce content to enable high quality transactions; computer software that enables comprehensive tool kit for adding other software solutions or customisation according to a company's or individual's needs; computer software solutions that understand conceptual information independently of variations in tagging schemes or a variety of applications in use; computer software that automatically inserts tags and automatically hyperlinks similar or related information; computer software enabling business to implement intelligent, scaleable and automated applications that handle multi-media content; computer software that automatically brings relevant information to employees as they work; computer software that provides online customer service plug-ins to existing infrastructure to build an automated customer response application; computer software that automates the processing of un-structured information across all digital domains; computer software that automates key operations upon un-structured information such as e-mails, voice data and/or information, graphic, web page and people thus able to power any application dependent upon any type of information including e-commerce, customer relationship management, knowledge management, enterprise information, portals and on-line publishing; computer software and programs for searching, retrieving and profiling information by computer systems, computer networks, the Internet, intranets, databases and other digital domains; software and programs for providing access to the Internet and running web site searches; computer software that enables and/or provides concept matching, agent creation, agent re-training, agent matching, agent alerting, categorisation, title generation, taxonomy generation, summarisation, clustering, ranking, scoring, evaluation, active matching and retrieval of information, data, content and/or text; software and programs for searching, retrieving, profiling, managing, sorting, selecting and/or storing information available via the computer systems, computer network, the Internet, intranets, databases and other digital domains; software and programs capable of adapting their behaviour according to a user's instructions or responses; software and programs that enable on-line publishers and corporations to create, analyse and extract information from the computer systems, computer network, the Internet, intranets, databases and other digital domains and to automatically maintain and navigate customised portal sites; software and programs with added intelligence involving text; software and programs which deliver to users information via desktop computers, mobile telephones, personal digital apparatus and other handheld digital devices; software and programs which analyse and extract ideas and profiles in text from the computer systems, computer network, the Internet, intranets, databases and other digital domains thus enabling them to profile users based on data and/or information which is then produced and/or read and delivered to the user matching this profile; software and programs which provide information from the computer systems, computer network, the Internet, intranets, databases and other digital domains which enables users to be automatically alerted to the existence of other people whose interests coincide with their own and to be given their e-mail and telephone details; computer software and programs capable of adapting their behaviour according to a user's instructions or responses by personalising and profiling end-users the retrieval, profiling, management, and delivery of data in knowledge management, new media, and e-commerce software applications; computer software and programs for the delivery or exchange of business information to desktop computers, mobile telephones, personal digital apparatus and other handheld digital devices; computer software and programs utilising a processing engine capable of working with an arbitrary structure to provide information; computer programs and computer software having a search capability/functionality for knowledge management/enterprise portal systems or to be implemented in the computer systems, computer network, the Internet, intranets, databases and other digital domains and e-commerce sites; information retrieval software and programs; computer programs and computer software which provides an automated e-commerce content infrastructure; computer programs and computer software having an automated application which can handle multimedia, e-commerce, customer relationship management, knowledge management, enterprise information portals and on-line publishing; computer programs and computer software for alerting users to the development of news stories, financial events and the latest sports results and to other stories and/or information and to provide users with links, sound bites or video footage of latest events as selected by the user; computer programs and computer software which provides information to a mobile telephone, personal apparatus and/or handheld device or to a portal site; speech recognition software; computer programs and computer software for e-mail management software, customer relationship management, e-business, customer care, e-mail routing and security, content delivery or for client server systems; computer programs and computer software for use by and/or with the broadcast and media industries; computer programs and computer software for the provision of productivity solutions for the handling of broadcast news, digital television, convergent media and real time content for business and consumer purposes; computer software and computer programs for fetch frameworks to facilitate the implementation of custom fetch modules; computer software and computer programs to provide the overlapping functionality of modules, namely importing, scheduling and indexing; computer software and computer programs for taking and/or assembling a repository of unstructured data, agents and/or profiles and automatically partitioning the data so that similar information (such as data with related features) is clustered together, each cluster representing a concept area within the knowledge base and containing a set of items with common properties; computer software and computer programs relating to the provision of information or data; electronically stored databases; machine readable records; voice and/or text and/or image recognition software and programs; call recording and storing, call analytical software; software and programs having the ability to recognise images and text content and link same to related information or data; software and programs for the management of internal communication for compliance purposes; software and programs for automatically monitoring, analysing and/or understanding enterprise content, such as e-mail, instant messages and telephone calls; software and programs for the management of communication.

Providing on-line access to the Internet and for running web site searches either on-line or off-line; providing search engines for obtaining, maintaining and delivering data from a database, on a global computer network or to a mobile telephone or to a personal digital apparatus and other handheld digital devices or to desktop computers; providing access to software and programs for use by third parties; retrieval and profiling of information via networks, databases and/or the Internet; communication services; telecommunication of information or data (including web pages); transmission of data from remote locations to mobile telephones; transmission of information or data from one person to another; transmission of information or data between a website and mobile telephones; telecommunication services; provision of on-line communication services; communication via a global computer network or the Internet; message sending and receiving services; provision of telecommunication access and links to computer databases and the Internet; communication and telecommunication information; hire, leasing and rental of telecommunication facilities and equipment; transmission and processing of data from remote locations to mobile telephones; interactive telecommunication services; communication by computer terminals; data communication by electronic means; communication management services; management of internal communication for compliance purposes; telecommunication services namely, automatically monitoring, analysing and/or understanding enterprise content, such as e-mails, instant messages and telephone calls; search engines.