THE MILLER FRAMEWORK FOR IC STRATEGIES. MINDSET, INSIGHTS, LOGISTICS, LEADERSHIP, EVALUATION, REVISION. BUSINESS PRIORITIES, VISION & WHY INTERNAL COMMUNICATION IS IMPORTANT.WHAT WE KNOW ABOUT THE ORGANISATION AND ITS PEOPLE. HOW INTERNAL COMMUNICATION HAPPENS. HOW WE WILL DELIVER THIS STRATEGY AND ROLE LEADERS AND MANAGERS PLAY. HOW WE MEASURE & EVALUATE INTERNAL COMMUNICATION. WHAT HAPPENS NEXT.