Class [9]
Computer & Software Products & Electrical & Scientific Products
Computer software and hardware and database systems in relation to call centre activities and management, staff monitoring, appraisals and evaluations, business activities forecasting, analysis, recording, monitoring and reporting, conducting and enabling customer surveys and feedback, work force management including call centres forecasting and scheduling, scale planning and scheduling relating to call centres, location, holiday and day-to-day planning and management, agent web station, real time schedule adherence, analysis and personal reporting, work force and performance observation, management and optimisation, generation of customer and employee statistics, performance management including on-line staff performance analysis and reporting systems, multi-media, interactive recruitment preview systems; parts, fittings and accessories all relating to the aforesaid.
Class [35]
Advertising, Business & Retail Services
Business consultancy services; workforce management and performance management services including forecasting, scheduling and monitoring workforce administration, reviewing business practice and advising on workforce management and employment issues; monitoring, reviewing and evaluating business and staff activities and performance; advising, conducting reviews and making recommendations regarding business practices, recruitment and training; providing management services to single and multi-site call centres; collating and presenting management information; organising workshops relating to performance management and workforce management; consultancy services regarding business performances and staff recruitment; advisory services in relation to customer experience and satisfaction being in the nature of marketing.
