Classification Information
Class [9]
Computer & Software Products & Electrical & Scientific Products
Computer software for the financial services industry; computer software for independent financial advisors; computer software for business process outsourcing in the life and pensions sector; computer software for the administration of contracts for financial products in the life and pensions sector: computer software for outsourcing the administration of contracts for financial products in the life and pensions sector: computer software for use in administering mortgages, pensions and life insurance policies; computer software for use in connection with the provision of advice relating to mortgages, pensions and life insurance; computer software to facilitate trading between financial services products providers and financial intermediaries, agents and brokers, including, but not limited to, conclusion of electronic transactions, the provision of valuations and forecasts, the storage and maintenance of records, and the administration of said financial products; computer software programs for public and private service providers, namely, computer software for the managing, implementing and analyzing of utility customer information, customer service, work flow, reports, work orders, equipment, property, utility meters, mail, contracts, service orders, payroll, accounts, budgets, human resources, inventory, purchasing, electronics, credit ratings, accounting, finances and billing.
Class [35]
Advertising, Business & Retail Services
Business management, business administration, provision of office services; provision of accounting services and book keeping; drawing up of statements of accounts; issuing of invoices; issuing of bills to end customers; payroll management; managing end customer accounts; issuing the bills to end customers; business services for the outsourcing of billing, accounting and payrolls; customer management services; advertising services; public relations services and publicity services; provision of statistical information; systemisation of information into computer databases; document management, storage and retrieval services; information management services; data warehousing services; management of business information; collating and managing information resources; knowledge management services namely services relating to the management of skills and experience held by employees; collating and managing information on people skills and expertise; meter reading; purchasing services; arranging appointments and diary management services; complaint handling services; customer relations management services; customer help line and enquiry services; operating and managing call centre services for others; recruitment, human resources and personnel services; telephone answering services; secretarial services; business services for performance management, process re-engineering, management of cultural change programmes within businesses, management of technical configuration of business systems; outsourcing services for utility companies in the fields of billing, customer contact management, customer enquiry services, call centre and e-mail communication and enquiry services; business services for call screening and monitoring services; payment management; billing and payroll services; outsourcing services for others via mail, telephone or electronic mail in the fields of customer contact management and customer inquiry; provision of business information services to the utility industry, namely, gathering, processing, sorting, upgrading and managing business information, metering and consumption measurement, customer information, billing and payment information; providing access to, and exchange of, business information to the utility industry via telephone, computer networks and the global computer network; and providing call centres to others; business consulting services; integrated tracking and management of commercial transactions on the internet; customer services in the fields of public and private service providers, namely, operating computerised customer service contact centres for processing customer communications via telephone, fax, e-mail, and the internet; providing outsourcing services in the fields of public and private service providers; providing an on-line computerized database for use by public and private service providers and their customers for use in managing, tracking and reporting customer account, payment, billing and transaction information; billing services provided to public and private service providers, namely, tracking, reporting, analysing and delivering usage data of customers to public and private service providers, and generating, printing, imaging and mailing of public and private service provider bills.
Class [36]
Insurance & Financial Services
Financial management; provision of credit; issuing of accounts and invoices; obtaining information concerning indebtedness; real estate management; debt collection services; management of payments received; debt and credit management services; credit rating services; debt factoring services; credit and debit management consultancy services; services relating to the administration of financial matters; pension administration services; pension planning administration services; mortgage administration services; life insurance administration services; financial planning services, financial portfolio management services, investment management services; provision of financial outsourcing services, namely, the administration and management of mortgages, pensions and life and general insurance products and policies on behalf of third parties; debt collection services to any market sector; management and administration of pensions, mortgages and life insurance functions on behalf of third parties; insurance broking services; electronic financial transaction services; financial information services relating to finance, investment, unit trusts and insurance, all for use by financial advisors and provided on-line from computer databases or the Internet.
Class [38]
Communications Services
Management of e-mail; web portal services.
Class [41]
Education and Entertainment Services
Education and training services; provision of vocational, commercial and technical education and training; organisation of exhibitions, conferences, seminars and congresses on management of customer relationships, advertising, public relations and market research; library services; provision of information concerning availability of local authority or entertainment services; provision of information concerning local authority concessionary permits for educational, leisure or entertainment facilities; provision and management of sports and entertainment and educational facilities.
Class [42]
Computer & Software Services & Scientific Services
Engineering consultancy services; scientific and technical research and development; conducting geological surveys; prospecting for oil and gas; assessing, advising on and administering planning applications; provision of process design and computer configuration services for business systems; safety and environment advice; information technology services; information technology support services; commissioning of information technology; IT technical support and helpdesk services; energy management advice and advisory services relating to energy management and efficiency; services relating to the provision and maintenance of software relating to financial matters; designing, developing and hosting websites, analysing website usage; computer advisory, consultancy and design services, leasing, rental and hire of computer software, computer programming; application service provider services, namely, hosting of computer software applications for other companies for use by public and private service providers for customer management and billing; application service provider services, namely, providing data centre facilities, including computer hardware and infrastructure, for use in customer management and billing.
