PIVOTAL

Class [9]
Computer & Software Products & Electrical & Scientific Products

Computer software for use in the management of customer relationships, related information and activities, namely, software which collects, stores and manages customer contact information, tracks, processes and analyzes marketing data, schedules appointments and tasks; computer software which records customer interactions and communications, records social media based interaction, generates lists and reports of follow-up activities with regard to sales, placement of orders, order status and invoicing, and providing customer service, management of service request tickets and customer feedback.