Class [9]
Computer & Software Products & Electrical & Scientific Products
Computer hardware; computer hardware and software for digital recording of voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, accessing the worldwide web, accessing intranet and accessing wireless and other multimedia communication, transmitted over telecommunication equipment and networks; computerized hardware and software used to capture video, voice and data information and meta-data capture, signal processing, signal analysis, alarms, storage, archiving and dissemination; computer application software for data management, analysis, interpretation, identification, reporting, and decision support related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions; computer application software for call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems, and financial crime, risk, and compliance; computer application software for situation management to enable situation planning, response and analysis for the security, safety and emergency markets; computer application software for data management, and analysis interpretation identification real-time analytics, decision-making, agent guidance, and process automation, reporting and decision support related to recorded and non- recorded of voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions for contact center operational efficiency, customer experience management, improving sales and marketing effectiveness, and reducing customer churn; telecommunication equipment, namely, audio and call recording and logging equipment, trunked radio equipment, and telecommunications hardware and software for monitoring and storing voice, video and data; all included in class 9.
Class [42]
Computer & Software Services & Scientific Services
Technical support services, namely, trouble shooting of computer software problems; computer technology support services, namely, help desk services; technical consulting in the field of computer-based information systems and components and communications systems; new product design services; customization of computer hardware and software; computer systems integration services, maintenance of computer software; all of the foregoing are offered for use with the digital recording of voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other multimedia communication, transmitted over telecommunication equipment and networks; included in class 42.
