Classification Information
Class [9]
Computer & Software Products & Electrical & Scientific Products
Computer software for contact center management; downloadable cloud computer software for contact center management; computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information, and for controlling internal and external voice and data communication for an organization's computer system, and for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field; computer software for workforce management and speech recognition and analytics, and electronic publications in the form of instruction manuals sold therewith.
Class [35]
Advertising, Business & Retail Services
Designing and managing for others outbound marketing campaigns and providing online reporting of such campaigns; personnel management, employee motivation and incentive programs, namely, conducting employee incentive award programs for motivation of employees via recognition and bonuses of customer service center employees to promote high-quality customer service; advertising and business marketing services, namely, designing and managing for others outbound marketing campaigns and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound calls using recordings and speech synthesis, namely, telemarketing services and promoting the goods and services of others via automated outbound pre-recorded calls.
Class [38]
Communications Services
Telecommunications services, namely, voice over internet protocol (VOIP) services and hosted private branch exchange (PBX) services.
Class [42]
Computer & Software Services & Scientific Services
Providing temporary use of on-line non-downloadable cloud computing software for contact center management; providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services; installation and maintenance of computer software; monitoring of computer systems, namely, monitoring by remote access to ensure proper functioning; technical support services, namely, diagnosing and troubleshooting of computer hardware and software problems; professional services, namely, customization and configuration in the nature of design and development of computer software; automated operator and messaging systems, namely providing temporary use of online non-downloadable software for automated telephone operator and messaging functions.
