Class [9]
Computer & Software Products & Electrical & Scientific Products
Motion picture films, pre-recorded videotapes and videodiscs, pre-recorded compact discs containing digital information for the display of filmed products (DVD), pre-recorded audio tapes and digital audio tapes, and CD-ROMS all in the fields of banking, brokerage, mortgage, insurance, finance, sales, and client and customer service; computer software for database management and for operating customer care centres, customer relation centres and customer call centres, in the nature of computer software for use in the management of customer relationships, namely, programs which organise, analyse, store and retrieve information regarding customers, account status and information, customer product and service needs, recommendations and requirements, product and service marketing opportunities, and product and services prices and generating report and communications based thereon, for tracking and recording calls, electronic communications and customer information, for collecting and analysing customer and potential customer information and feedback and generating reports and communications based thereon, for administration and management of accounts and customer services requests, for enabling the administration and management of banking and financial services, for use in the organisation, management and customer support of information related to sales and marketing systems, all in the field of banking, brokerage, mortgage, insurance, and financial industries, sales and client and customer service; computer communication software to allow banks and financial institutions to access bank account information and transact bank business; computer software for accessing information directories; computer software for application and database integration; educational software featuring instruction in customer relations; banking, brokerage, mortgage, insurance, and financial institution automation software, namely, software to integrated financial information, track status and generate production reports; graphical user interface software; computer software for course materials, coaching, training, and conducting classes, seminars, conferences and workshops in the field of banking, brokerage, mortgage, insurance, and financial industries, sales, and client and customer service in international class 9.
Class [35]
Advertising, Business & Retail Services
Advertising services, namely, promoting the services of banks and financial institutions through the distribution of printed and audio-visual promotional materials and by rendering sales promotion and customer relations advice in the field of banking, brokerage, mortgage, insurance, and financial industries, sales and client and customer service; business management and consulting services, business marketing consulting services, business information management, and business organisational consultation in the field of banking, brokerage, mortgage, insurance, and financial industries, sales, client and customer service and database management and computer systems for customer care centres, customer relation centres, and customer call centres; business services, namely providing computerised database management and providing on-line computer databases for customer care centres, customer relation centre, and customer call centres in the field of banking, brokerage, mortgage, insurance, and financial industries, sales and client and customer service.
Class [41]
Education and Entertainment Services
Educational services, namely, coaching, training, conducting classes, seminars, conferences and workshops in the field of banking, brokerage, mortgage, insurance, and financial industries, sales, client and customer service and computer software and distributing printed and audio-visual course materials and publications in connection therewith; developing and disseminating printed and audio-visual educational materials for others in the fields of banking, brokerage, mortgage, insurance, and financial industries, sales and client and customer service in international class 41.
