CUSTOMER EXPERIENCE MATURITY MODEL
computer software namely, computer software for managing online content, namely data, documents, files, information, text, photos, images, graphics, m Read More
Classification Information
Class [9]
Computer & Software Products & Electrical & Scientific Products
Computer software namely, computer software for managing online content, namely data, documents, files, information, text, photos, images, graphics, music, audio, video, and multimedia content; computer software for managing and editing information contained on the internet, intranet and extranet sites; computer software for development of Internet applications namely, Content Management System software (CMS) a system that manages the content that is stored and presented on a single or multiple connected websites, and runs on the same website that it is controlling and describes and communicates and manages the goals, information and offerings of the organization that owns the website; computer software which controls the display of dynamic content namely, data, documents, files, information, text, photos, images, graphics, music, audio, video, and multimedia content on many devices, namely computers, mobile and computers, mobile telephones, handheld devices and Internet-enabled devices, electronic appliances, robotic agents which access websites; computer software for development of Internet applications namely, the website itself and related databases, that describe and communicate and manage the goals, information and offerings of the organization that owns the website namely, information repositories that support ecommerce transactions, online communities, and automated support assistance for organizations providing information to consumers; downloadable software for the creation, integration, publication, management, and maintenance of content, namely, text, documents, audio, and video; computer software for the collection, editing, organizing, modifying, book marking, transmission, storage and sharing of data and information; computer software for use in customer relationship management (CRM) computer software for use in the safeguarding of digital files, including audio, video, text, binary, still images, graphics and multimedia files; computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; computer software that provides web-based access to applications and services through a web operating system or portal interface; database management software for user/server programs for managing digital marketing; computer software for use as web application development and management software tools for web content management; computer software for use as web application development and management software tools for web content management and web site design and maintenance applications that may be downloaded from a global computer network; computer software, namely software for creating and managing web sites, creating, publishing, managing and organizing content for use on the Internet or an intranet.
Class [41]
Education and Entertainment Services
Educational services; educational services including providing speaking services; educational services, including, conducting classes, workshops, training programs, educational programs, seminars, conferences, and coaching sessions; distribution of educational materials in connection therewith; providing on-line non-downloadable publications in the nature of educational materials; educational services, including, developing, arranging, and conducting educational conferences and programs and providing courses of instruction; providing a website featuring resources, namely, a website featuring primarily non-downloadable publications, and also featuring non-downloadable information relating to the aforesaid speaking services, educational services, classes, workshops, training programs, educational programs, seminars, conferences, and coaching sessions; providing on-line training in the form of classes, courses, seminars, and workshops; providing a web site that features informal instruction; production of video for streaming; providing on-line journals and web logs featuring user-created content; consultancy, advisory and information services relating to the aforesaid services.
Class [42]
Computer & Software Services & Scientific Services
Design, development and maintenance of computer software for content management, commerce and multi-channel marketing, where such marketing channels may include digital presence, including web sites, mobile sites, mobile applications, video, email, social media and content services, and non-digital communications, including print ads, catalogs or billboards, where such computer software includes application integration capabilities to support content management, commerce and marketing features, including authentication, customer relationship management and enterprise resource planning; Design, development and maintenance of computer software for monitoring capabilities to report on social media, brand awareness, customer loyalty and related web monitoring activities; Design, development and maintenance of computer software for user-generated content, comments and ratings; Design, development and maintenance of computer software for analytics collection and business intelligence reporting on both digital and non-digital activities; Design, development and maintenance of computer software for predictive capabilities to automatically optimize content management, commerce and marketing activities where any or all such capabilities may be accessed by software users or by external applications or service requests and where any or all such capabilities are made available to end users for limited time periods online; providing temporary use of on-line non-downloadable cloud computing software for use in the design, development and maintenance of computer software for content management, commerce, multi-channel marketing, monitoring capabilities, user-generated content and comments and ratings, analytics collection and business intelligence reporting on both digital and non-digital activities and predictive capabilities optimizing content management, commerce and marketing activities; Computer services, namely, cloud hosting provider services Providing software consulting; technical support services, namely, troubleshooting of computer software problems; website development; consultancy, advisory and information services relating to the aforesaid services.
