Class [9]
Computer & Software Products & Electrical & Scientific Products
Computer software; computer software for use with the Internet, WAP apparatus or digital television apparatus; computer software for collecting, organising, analysing, reporting on and supporting and making decisions based on data from end-users, whether that end-user be a private consumer or a business end-user, and whether that end-user data be data captured from interactions with web pages, data from enterprise call centre interactions, data from ATM interactions, data from retail store interactions, data from direct marketing interactions, data from mobile and other telephone-based interactions, data from kiosk-based interactions, or data from interactions effected through any other channel of communication between an enterprise and its customers, be those customers private consumers or businesses; computer software or computer software running on a hardware platform offered as a service for controlling the display of content, controlling the layout of web pages, controlling the message used during interactions, controlling the targeting of specific offers and promotions, or appraising or controlling any other customisation or personalization of an enterprise-to-customer interaction experience, either as a single optimised act, or as an optimised combination of acts, or as an optimised sequence of acts; computer software or software offered as a service to continuously appraise or qualify the status of a relationship between an enterprise and individual customers, be those customers private consumers or businesses; software or software offered as a service to provide real time appraisals about the status of the relationship between an enterprise and its individual customers be those customers private consumers or businesses, and that uses those appraisals as the basis for personalizing the interaction experience with those customers, or qualifying the merit of making specific offers or promotions to those individual customers; computer software for telecommunications apparatus; computer software for call centres; computer hardware; computer peripherals; data processing apparatus; artificial intelligence apparatus; data feeders for use with, or linked with artificial intelligence apparatus; electronic software, devices, apparatus and equipment for recording, processing, sending, receiving, displaying, reproducing or storing data, information, video, pictures, images and sound; downloadable electronic publications and documentation; publications in electronic form supplied on-line from databases or from facilities provided on the Internet (including web sites); computer software to enable searching of data; data carriers; cards, wires, discs and semiconductor devices carrying computer programs; data recorded in electronic, optical or magnetic form; compact discs; floppy disks; CD-ROMs; DVDs; magnetic disks; optical disks; sound recordings; video recordings; audio and video tapes; encoded cards; smart cards; electronic devices, software, apparatus and instruments for permitting or handling electronic commerce and transactions; communications and telecommunications apparatus, instruments, networks and circuitry; cables, cable systems, optical fibres, optical links and circuitry all for telecommunications; satellite communication apparatus and instruments; satellite transmitters and receivers; television, radio, video and audio apparatus, equipment and devices; television converters and related equipment in the field of interactive and digitally compressed television programming, and for use in connection with fibre-optic, cable and satellite television broadcasting; apparatus for encrypting and decrypting signals; mouse mats; and parts and fittings for all the aforesaid goods.
Class [42]
Computer & Software Services & Scientific Services
Computer programming; design, planning, configuration, development, implementation and integration of computer software and computer systems; information, advisory and consultancy services relating to computer systems and information technology; information, advisory and consultancy services relating to new software applications; computer consultancy services in the field of information and data processing; website development and design; computer software, design and development of computer software, or services delivered using computer software running on a hardware platform, for the purposes of collecting, organising, analysing data that relates to customers of enterprises and their interactions between that enterprise and its individual customers, be those customers private individuals or businesses, reporting on that data, and supporting and making decisions based on that data.
