Class [9]
Computer & Software Products & Electrical & Scientific Products
Customer contact centers, namely, computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web and facsimile contacts; telecommunication systems comprised of central and private telephone switches, voice response units and telephone dialers; computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web and facsimile; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software used for intelligent contact routing via telephone, e-mail, web and fax; computer software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; computer software used to create desktop and management tools for customer contact centers; none of the above to include consumer electronic devices in the nature of desktop computers, laptops, netbooks, tablets, smartphones, TVs, DVD players, MP3 and MP4 players, E-books, GPS, external HDD and USB flash memories,TDT adapters and small electrical appliances in the nature of vacuum cleaners, electric fans and fitness equipment.
Class [42]
Computer & Software Services & Scientific Services
Consulting services in the field of designing, integrating, controlling and monitoring of customer contact center hardware and software; none of the above to include consumer electronic devices in the nature of desktop computers, laptops, netbooks, tablets, smartphones, TVs, DVD players, MP3 and MP4 players, E-books, GPS, external HDD and USB flash memories,TDT adapters and small electrical appliances in the nature of vacuum cleaners, electric fans and fitness equipment.
