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outsourced services of a call center, management and assistance in the management of customer relations and telephone marketing operations, qualificat Read More
Classification Information
Class [35]
Advertising, Business & Retail Services
Outsourced services of a call center, management and assistance in the management of customer relations and telephone marketing operations, qualification of quantitative study files, surveys and polls for contact centers by telephone, mail, via the global communication network and via the Internet, commercial management of relations between a manager and end clients, for others, remotely, including computer and technical processing, namely input, collection, compilation of data, by all communication means (computer, electronic mail, Internet, telephone); organization, conducting and management of prospective commercial operations (canvassing) for others, by all communication means (computer, electronic mail, Internet, telephone); outsourcing services in connection with customer relations and telemarketing operations for others.
Class [36]
Insurance & Financial Services
Intermediary services relating to banking and insurance; reminder services for outstanding debts for others and debt collection for others.
Class [38]
Communications Services
Management of telephone call centers (terms too vague in the opinion of the International Bureau-rule 13.2.b) of the Regulations), namely, telecommunication services for receiving and making calls and for multi-channel processing (social media and social networks, e-image, customer social relations, customer interactions and e-interactions, social CRM, live chat, click to chat, click to call, web call-back, co-browsing, Facebook chat, video chat, Web courses, interactive terminals) of electronic messages and telephone calls (telecommunication services).
Class [41]
Education and Entertainment Services
Advice and assistance in the training of human resources recruitment management (terms linguistically incorrect in the opinion of the International Bureau -rule 13.2.b) of the Regulations), training and tutoring (education) in the field of customer relations and telemarketing, database management, telephone support, telephone training, provision of information by telephone.
Class [42]
Computer & Software Services & Scientific Services
Programming and development of computer applications for the processing and management of data relating to customer relations and telemarketing operations.
