Paints, varnishes, lacquers; pigments; paint substances for walls, facades and roofs; all included in Class 2.

Insulating paint for walls, facades and for roofs; packing, stopping and insulating materials; all included in Class 17.

Mortar, dry mortar and artificial concrete; plaster; coverings and claddings, all for building purposes; floors and ceilings, mosaic tiles; cement, sand, reinforced concrete; lime, tar; insulating coatings and films, all for walls; bitumen substances for coatings; ready made building parts and articles; parts and fittings for all the aforesaid goods; all included in Class 19; but not including ready mixed concrete, roofing products, roof tiles, bricks or blocks.

Chemical products for industrial and building purposes; cements and adhesives, all for building purposes and for use in industry; artificial and synthetic resins; plastics in the form of granules, powders, pastes or liquids; all included in Class 1.

Computer database software; data processing software; computer software development tools; computer software testing tools; computer software for use in electronic storage of data; computer software for delivery of database services; computer software for transactions processing, data analysis, storage, manipulation, and archiving; computer software for computer system and application development, deployment and management; computer software for cloud computing; computer software for virtualization; computer software for creating, configuring, provisioning and scaling databases; computer software for storing, retrieving, caching, extracting, formatting, structuring, systematizing, organizing, indexing, processing, querying, analyzing, replicating and controlling access to data; computer software for computer network management and automation; computer software for creating databases of information and providing historical data; computer software for application and database integration; computer software for resource allocation of data; database management software; computer search engine software; computer software requiring users to be authenticated before use; computer software for delivering messages between application processes; computer software for processing data-streams; modular computer software, enabling addition or removal of compiled modules, each providing a certain functionality; computer software including search functionality; computer software for servicing and training machine learning models; computer software for processing probabilistic data-structure; computer software for caching data; computer software for a caching system; computer software.

Database-as-a-service (DBAAS), namely, database software hosted on servers or cloud instances, where ongoing operation activities are provided as a service; database-as-a-service (DBAAS) for data processing; database-as-a-service (DBAAS) development tools; database-as-a-service (DBAAS) testing tools; database-as-a-service (DBAAS) for use in electronic storage of data; database-as-a-service (DBAAS) for transactions processing, data analysis, storage, manipulation, and archiving; database-as-a-service (DBAAS) for application development, deployment and management; database-as-a-service (DBAAS) for cloud computing; database-as-a-service (DBAAS) for virtualization; database-as-a-service (DBAAS) for creating, configuring, provisioning and scaling databases; database-as-a-service (DBAAS) for storing, retrieving, caching, extracting, formatting, structuring, systematizing, organizing, indexing, processing, querying, analyzing, replicating and controlling access to data; database-as-a-service (DBAAS) for computer network management and automation; database-as-a-service (DBAAS) for creating databases of information and providing historical data; database-as-a-service (DBAAS) for application and database integration; database-as-a-service (DBAAS) for resource allocation of data; database-as-a-service (DBAAS) requiring users to be authenticated before use; database-as-a-service (DBAAS) for delivering messages between application processes; database-as-a-service (DBAAS) for processing data-streams; modular database-as-a-service (DBAAS) enabling addition or removal of compiled modules, each providing a certain functionality; database-as-a-service (DBAAS) including search functionality; database-as-a-service (DBAAS) for servicing and training machine learning models; database-as-a-service (DBAAS) for processing probabilistic data-structure; database-as-a-service (DBAAS) for a graph database; database-as-a-service (DBAAS) for a key-value database; database-as-a-service (DBAAS) for in-memory database; database-as-a-service (DBAAS) for caching data; database-as-a-service (DBAAS) for a caching system; providing temporary use of on-line, non-downloadable software for data processing; providing temporary use of on-line, non-downloadable software development tools; providing temporary use of on-line, non-downloadable database software for use in software testing; electronic data storage; providing temporary use of on-line, non-downloadable software for delivery of database services; providing temporary use of on-line, non-downloadable software for transactions processing, data analysis, storage, manipulation, and archiving; providing temporary use of on-line, non-downloadable software for application development, deployment and management; providing temporary use of on-line, non-downloadable software for cloud computing; providing temporary use of on-line, non-downloadable software for virtualization; providing temporary use of on-line, non-downloadable software for creating, configuring, provisioning and scaling databases; providing temporary use of on-line, non-downloadable software for storing, retrieving, caching, extracting, formatting, structuring, systematizing, organizing, indexing, processing, querying, analyzing, replicating and controlling access to data; providing temporary use of on-line, non-downloadable software for computer network management and automation; providing temporary use of on-line, non-downloadable software for creating databases of information and providing historical data; providing temporary use of on-line, non-downloadable software for application and database integration; providing temporary use of on-line, non-downloadable software for resource allocation of data; providing temporary use of on-line, non-downloadable database management software; providing temporary use of on-line, non-downloadable database engine software; providing temporary use of on-line, non-downloadable software for identifying and authenticating users; providing temporary use of on-line, non-downloadable software for delivering messages between application processes; providing temporary use of on-line, non-downloadable software for processing data-streams; providing temporary use of on-line, non-downloadable database software; providing temporary use of on-line, non-downloadable software for searching databases and data; providing temporary use of on-line, non-downloadable software for servicing and training machine learning models; providing temporary use of on-line, non-downloadable software for use in computer programming; providing temporary use of on-line, non-downloadable software for caching data; providing temporary use of on-line, non-downloadable software for a caching system; database-as-a-service (DBAAS), namely, hosting of computer databases for others; database- as-a-service in the nature of software as a platform for use in data processing, data analytics, data replication, software development and testing, cloud computing, virtualization, machine learning and caching data; computer services.

Medical apparatus and instruments; Cardiovascular catheters; Catheters for urological purposes; Intracardiac catheter; Catheters for medical use; Catheters for medical use; Hydrophilic guide wire to track catheters; Endoscopes for medical use; Apparatus for use in angiography; Angioplasty balloon catheters; Knives for surgical purposes; Knives for surgical purposes; Surgical instruments; Surgical retractors; Surgical staplers.

Sterilization units for medical instruments.

Computer software; downloadable computer software for database management and database integration; downloadable software for managing a database; downloadable search engine software; downloadable data processing software; downloadable computer software development tools; downloadable computer software for testing other software and systems; downloadable computer software for use in electronic storage and retrieval of data; downloadable computer software for delivery and management of database services; downloadable computer software for processing transactions; downloadable computer software for data analysis, storage, manipulating, tracking and archiving; downloadable computer software for computer system and application development, deployment and management; downloadable computer software for cloud computing; downloadable software for accessing, managing, using and sharing database in in the cloud; downloadable software for virtualization; downloadable software for creating, configuring, and scaling databases; downloadable computer software for storing, retrieving, caching, extracting, formatting, structuring, systematizing, organizing, indexing, processing, querying, analyzing, replicating and controlling access to data; downloadable computer software for computer network management and automation; downloadable computer software for creating and accessing databases of information and data; downloadable computer software for application and database integration; downloadable computer software for resource allocation of data; downloadable computer authentication software; downloadable computer software for delivering messages and data between application processes; downloadable computer software for processing data-streams, modular computer software, enabling addition or removal of compiled modules, each providing a certain functionality; downloadable computer software for servicing and training machine learning models; downloadable computer software for processing probabilistic data-structure; downloadable computer software for operating a caching system; downloadable computer software for automating operations of databases, caching systems, message brokers and data streams; downloadable computer software for machine learning and artificial intelligence; computer software for in-memory database; computer software, computer databases.

Database-as-a-service (DBaaS) services; hosting database software on servers, online or in the cloud; computer services, namely, automating ongoing database activities; online non-downloadable software for data processing; providing online, non-downloadable software development and testing tools; providing online, non-downloadable software for storing, retrieving, caching, extracting, formatting, manipulating, structuring, systematizing, organizing, indexing, processing, querying, analyzing, replicating, archiving, and controlling access to data; database-as-a-service (DBAAS) services featuring software for computer network management and automation; providing online, non-downloadable software for transactions processing; database-as-a-service (DBaaS) services featuring software for application development, deployment and management; database-as-a-service (DBaaS) services featuring software for cloud computing; database-as-a-service (DBaaS) services featuring software for data virtualization; online, non-downloadable software for creating, configuring, provisioning and scaling databases and applications; database-as-a-service (DBAAS) services featuring software for application and database integration; database-as-a-service (DBAAS) services featuring software for resource allocation of data; database-as-a-service (DBAAS) services featuring software for requiring users to be authenticated before use; database-as-a-service (DBAAS) services featuring software for delivering messages between application processes; database-as-a-service (DBAAS) services featuring software for processing data-streams; modular database-as-a-service (DBAAS) services featuring software for enabling addition or removal of compiled modules, each providing a certain functionality; database-as-a-service (DBAAS) services featuring software for servicing and training machine learning models; database-as-a-service (DBAAS) services featuring software for processing probabilistic data-structure; database-as-a-service (DBAAS) services featuring software for a graph database; database-as-a-service (DBAAS) services featuring software for a key-value database; database-as-a-service (DBAAS) services featuring software for in-memory database; database-as-a-service (DBAAS) services featuring software for caching data; database-as-a-service (DBAAS) services featuring software for a caching system; computer services; computer consulting services; computer programming services.

Pharmaceutical and veterinary preparations; Sanitary preparations for medical purposes; Dietetic food and substances adapted for medical or veterinary use, food for babies; Dietary supplements for humans and animals; Plasters, materials for dressings; Material for stopping teeth, dental wax; Disinfectants; Preparations for destroying vermin; Fungicides, herbicides; Dental abrasives; Acaricides; Acetates for pharmaceutical purposes; Acids for pharmaceutical purposes; Aconitine; Adhesives for dentures; Adjuvants for medical purposes; Air purifying preparations; Cooling sprays for medical purposes; Albuminous foodstuffs for medical purposes; Albuminous preparations for medical purposes; Alkaline iodides for pharmaceutical purposes; Alkaloids for medical purposes; Medicinal alcohol; Aldehydes for pharmaceutical purposes; Irish moss for medical purposes; Algicides; Alginates for pharmaceutical purposes; Alloys of precious metals for dental purposes; Dietetic foods adapted for medical purposes; Food for babies; Aluminium acetate for pharmaceutical purposes; Dental amalgams; Starch for dietetic or pharmaceutical purposes; Amino acids for medical purposes; Amino acids for veterinary purposes; Dental impression materials; Analgesics; Fennel for medical purposes; Anaesthetics; Angostura bark for medical purposes; Animal washes; Asthmatic tea; Antibiotics; Anticryptogamic preparations; Frostbite salve for pharmaceutical purposes; Hemorrhoid preparations; Headache (Articles for -); Antiparasitic preparations; Antiseptic cotton; Antiseptics; Anti-uric preparations; Sea water for medicinal bathing; Lead water; Mineral waters for medical purposes; Salts for mineral water baths; Thermal water; Burns (Preparations for the treatment of -); Sunburn ointments; Aseptic cotton; Gold (Dental amalgams of -); Bacterial poisons; Bacterial preparations for medical and veterinary use; Bacteriological preparations for medical and veterinary use; Oxygen baths; Bath preparations, medicated; Vaginal washes; Mud for baths; Bath (Therapeutic preparations for the -); Gurjun [gurjon, gurjan] balsam for medical purposes; Balms for medical purposes; Hygienic bandages; Sanitary pads; Bandages for dressings; Scapulars for surgical purposes; Stick liquorice for pharmaceutical purposes; Melissa water for pharmaceutical purposes; Dietetic beverages adapted for medical purposes; Adhesive bands for medical purposes; Fumigating sticks; Bicarbonate of soda for pharmaceutical purposes; Biocides; Biological preparations for medical purposes; Biological preparations for veterinary purposes; Bismuth preparations for pharmaceutical purposes; Bismuth subnitrate for pharmaceutical purposes; Candy, medicated; Anti-rheumatism bracelets; Bracelets for medical purposes; Bromine for pharmaceutical purposes; Bronchodilating preparations; Media for bacteriological cultures; Vulnerary sponges; Cachou for pharmaceutical purposes; Dog lotions; Dog washes; Sedatives; Calomel; Camphor for medical purposes; Powder of cantharides; Capsules for medicines; Carbolineum [parasiticide]; Cachets for pharmaceutical purposes; Poultices; Mustard plasters; Rubber for dental purposes; Medicinal tea; Herbal teas for medicinal purposes; Stem cells for medical purposes; Douching preparations for medical purposes; Stem cells for veterinary purposes; Cellulose esters for pharmaceutical purposes; Cellulose ethers for pharmaceutical purposes; Belts for sanitary napkins [towels]; Molding wax for dentists; Sanitary panties; Pants, absorbent, for incontinents; Chemical preparations for pharmaceutical purposes; Chemical preparations for medical purposes; Chemical preparations for veterinary purposes; Chemico-pharmaceutical preparations; Cinchona for medical purposes; Quinine for medical purposes; Chinoline for medical purposes; Bone cement for surgical and orthopaedic purposes; Cement for animal hooves; Dental cements; Dry rot fungus (Preparations for destroying -); Fly glue; Hydrated chloral for pharmaceutical purposes; Chloroform; Cocaine; Collyrium; Collodion for pharmaceutical purposes; Compresses; Chemical conductors for electrocardiograph electrodes; Condurango bark for medical purposes; Constipation (Medicines for alleviating -); Solutions for contact lenses; Radiological contrast substances for medical purposes; Ergot for pharmaceutical purposes; Caustic pencils; Headache pencils; Wart pencils; Hemostatic pencils; Creosote for pharmaceutical purposes; Croton bark; Cultures of microorganisms for medical and veterinary use; Biological tissue cultures for veterinary purposes; Biological tissue cultures for medical purposes; Curare; Contact lens cleaning preparations; Decoctions for pharmaceutical purposes; Chilblain preparations; Deodorants, other than for human beings or for animals; Depuratives; Detergents for medical purposes; Disinfectants for hygiene purposes; Disinfectants for chemical toilets; Deodorants for clothing and textiles; Diagnostic preparations for medical purposes; Diastase for medical purposes; Dietetic substances adapted for medical use; Digestives for pharmaceutical purposes; Digitalin; Teeth filling material; Drugs for medical purposes; Yeast for pharmaceutical purposes; Elixirs [pharmaceutical preparations]; Milk of almonds for pharmaceutical purposes; Enzyme preparations for medical purposes; Enzyme preparations for veterinary purposes; Enzymes for medical purposes; Enzymes for veterinary purposes; Herbicides; Teething (Preparations to facilitate -); Esters for pharmaceutical purposes; Ethers for pharmaceutical purposes; Eucalyptus for pharmaceutical purposes; Eucalyptol for pharmaceutical purposes; Linseed meal for pharmaceutical purposes; Fish meal for pharmaceutical purposes; Meal for pharmaceutical purposes; Pharmaceutical preparations; Febrifuges; Phenol for pharmaceutical purposes; Ferments for pharmaceutical purposes; Fiber (Dietary -); Phylloxera (Chemical preparations for treating -); Flowers of sulphur for pharmaceutical purposes; Formic aldehyde for pharmaceutical purposes; Phosphates for pharmaceutical purposes; Liniments; Fungicides; Guaiacol for pharmaceutical purposes; Gallic acid for pharmaceutical purposes; Gases for medical purposes; Gelatine for medical purposes; Gentian for pharmaceutical purposes; Germicides; Glycerine for medical purposes; Glycerophosphates; Glucose for medical purposes; Greases for medical purposes; Greases for veterinary purposes; Chewing gum for medical purposes; Gum for medical purposes; Gamboge for medical purposes; Hops (Extracts of -) for pharmaceutical purposes; Mothproofing paper; Paper for mustard plasters; Fly catching paper; Hematogen; Hemoglobin; Hydrastine; Hydrastinine; Absorbent cotton; Hormones for medical purposes; Smoking herbs for medical purposes; Medicinal herbs; Surgical implants [living tissues]; Anti-rheumatism rings; Corn rings for the feet; Medicinal infusions; Skin care (Pharmaceutical preparations for -); Fumigation preparations for medical purposes; Insecticides; Insect repellents; Sunburn preparations for pharmaceutical purposes; Iodine for pharmaceutical purposes; Tincture of iodine; Iodoform; Iodides for pharmaceutical purposes; Isotopes for medical purposes; Jalap; Cream of tartar for pharmaceutical purposes; Milk ferments for pharmaceutical purposes; Lactose for pharmaceutical purposes; Dental lacquer; Malted milk beverages for medical purposes; Lacteal flour for babies; Royal jelly for pharmaceutical purposes; Larvae exterminating preparations; Laxatives; Lecithin for medical purposes; Cedar wood for use as an insect repellent; Liquorice for pharmaceutical purposes; Leeches for medical purposes; Lotions for pharmaceutical purposes; Lotions for veterinary purposes; Personal sexual lubricants; Lupulin for pharmaceutical purposes; Magnesia for pharmaceutical purposes; Malt for pharmaceutical purposes; Wheat smut (Chemical preparations to treat -); Mildew (Chemical preparations to treat -); Charcoal for pharmaceutical purposes; Mangrove bark for pharmaceutical purposes; Dental mastics; Surgical dressings; Pharmaceutical preparations for treating dandruff; Balsamic preparations for medical purposes; Serotherapeutic medicines; Slug exterminating preparations; Mint for pharmaceutical purposes; Menthol; Mercurial ointments; Sulphur sticks [disinfectants]; Nutritive substances for microorganisms; Myrobalan bark for pharmaceutical purposes; Mothproofing preparations; Moleskin for medical purposes; Mustard for pharmaceutical purposes; Mustard oil for medical purposes; Mud (Medicinal -); Narcotics; Trace elements (Preparations of -) for human and animal use; Opiates; Opium; Opodeldoc; Opotherapy preparations; Poisons; Rat poison; Medicinal hair growth preparations; Oxygen for medical purposes; Diabetic bread adapted for medical use; Dressings, medical; Court plaster; Parasiticides; Jujube, medicated; Lozenges for pharmaceutical purposes; Pectin for pharmaceutical purposes; Pepsins for pharmaceutical purposes; Peptones for pharmaceutical purposes; Hydrogen peroxide for medical purposes; Pesticides; Remedies for foot perspiration; Antioxidant pills; Tanning pills; Slimming pills; Appetite suppressant pills; Pyrethrum powder; Blood plasma; Plasters for medical purposes; Pomades for medical purposes; Porcelain for dental prostheses; Potassium salts for medical purposes; Medicinal drinks; Appetite suppressants for medical purposes; Aloe vera preparations for pharmaceutical purposes; Lime (Preparations of -) for pharmaceutical purposes; Callouses (Preparations for -); Fly destroying preparations; Reducing sexual activity (Preparations for -); Caustics for pharmaceutical purposes; Contraceptives (Chemical -); Mouthwashes for medical purposes; Air deodorising preparations; Repellents for dogs; By-products of the processing of cereals for dietetic or medical purposes; Siccatives [drying agents] for medical purposes; Vermifuges; Vesicants; Propolis for pharmaceutical purposes; Pearl powder for medical purposes; Evacuants; Quassia for medical purposes; Quebracho for medical purposes; Medicinal roots; Radioactive substances for medical purposes; Radium for medical purposes; Chemical reagents for medical or veterinary purposes; Medicines for dental purposes; Medicines for veterinary purposes; Medicines for human purposes; Rhubarb roots for pharmaceutical purposes; Blood for medical purposes; Diagnosis of pregnancy (Chemical preparations for the -); Sarsaparilla for medical purposes; Smelling salts; Mineral water salts; Salts for medical purposes; Bath salts for medical purposes; Lint for medical purposes; Barks for pharmaceutical purposes; Diaper-pants (Babies' -); Diapers [babies' napkins]; Linseed for pharmaceutical purposes; Serums; Sanitary towels; Tissues impregnated with pharmaceutical lotions; Syrups for pharmaceutical purposes; Slimming purposes (Medical preparations for -); Mice (Preparations for destroying -); Sodium salts for medical purposes; Soil-sterilising preparations; Corn remedies; Solvents for removing adhesive plasters; Soporifics; Semen for artificial insemination; Sterilising preparations; Steroids; Strychnine; Styptic preparations; Nervines; Eye-washes; Insect repellent incense; Sulphonamides [medicines]; Alginate dietary supplements; Albumin dietary supplements; Casein dietary supplements; Yeast dietary supplements; Enzyme dietary supplements; Wheat germ dietary supplements; Glucose dietary supplements; Royal jelly dietary supplements; Lecithin dietary supplements; Mineral food supplements; Pollen dietary supplements; Propolis dietary supplements; Linseed dietary supplements; Linseed oil dietary supplements; Dietary supplements for animals; Protein dietary supplements; Nutritional supplements; Protein supplements for animals; Suppositories; Eyepatches for medical purposes; Breast-nursing pads; Bunion pads; Sanitary tampons; Panty liners [sanitary]; Tartar for pharmaceutical purposes; Turpentine for pharmaceutical purposes; Surgical tissues; Napkins for incontinents; Gauze for dressings; Tobacco-free cigarettes for medical purposes; Thymol for pharmaceutical purposes; Tinctures for medical purposes; Tonics [medicines]; Remedies for perspiration; Medicine cases, portable, filled; First-aid boxes, filled; Tobacco extracts [insecticides]; Camphor oil for medical purposes; Cod liver oil; Castor oil for medical purposes; Dill oil for medical purposes; Oil of turpentine for pharmaceutical purposes; Medicinal oils; Ointments for pharmaceutical purposes; Milking grease; Vaccines; Petroleum jelly for medical purposes; Wadding for medical purposes; Cotton for medical purposes; Vermin destroying preparations; Veterinary preparations; Vine disease treating chemicals; Vitamin preparations; Cattle washes; Candy for medical purposes; Sugar for medical purposes; Antiparasitic collars for animals.

Advertising; Business management; Business administration; Office functions; Arranging newspaper subscriptions for others; Commercial administration of the licensing of the goods and services of others; Business management of hotels; Relocation services for businesses; Bill-posting; Import-export agencies; Commercial information agencies; Publicity agencies; Cost price analysis; Procurement services for others [purchasing goods and services for other businesses]; Business management assistance; Auditing; Employment agencies; Data search in computer files for others; Sponsorship search; Marketing research; Business research; Compilation of information into computer databases; Compilation of statistics; Management (Advisory services for business -); Commercial or industrial management assistance; Business management of performing artists; Business management consultancy; Personnel management consultancy; Business consultancy (Professional -); Accounting; Publicity columns preparation; Typing; Business inquiries; Tax preparation; Shop window dressing; Distribution of samples; Dissemination of advertising matter; Direct mail advertising; Business appraisals; Efficiency experts; Outsourcing services [business assistance]; Accounts (Drawing up of statements of -); Invoicing; File management (Computerized -); Rental of vending machines; Rental of photocopying machines; Office machines and equipment rental; Publicity material rental; Rental of advertising space; Rental of advertising time on communication media; Business information; Commercial information and advice for consumers [consumer advice shop]; Business investigations; Business management of sports people; Modelling for advertising or sales promotion; Marketing; Telephone answering for unavailable subscribers; Organization of exhibitions for commercial or advertising purposes; Business organization consultancy; Fashion shows for promotional purposes (Organization of -); Organization of trade fairs for commercial or advertising purposes; Layout services for advertising purposes; Administrative processing of purchase orders; Word processing; Price comparison services; Economic forecasting; Demonstration of goods; Presentation of goods on communication media, for retail purposes; Production of advertising films; Sales promotion for others; Publication of publicity texts; Publicity; On-line advertising on a computer network; Advertising by mail order; Radio advertising; Television advertising; Updating of advertising material; Personnel recruitment; Writing of publicity texts; Public relations; Document reproduction; News clipping services; Secretarial services; Psychological testing for the selection of personnel; Photocopying services; Telemarketing services; Business management and organization consultancy; Systemization of information into computer databases; Opinion polling; Payroll preparation; Shorthand; Marketing studies; Arranging subscriptions to telecommunication services for others; Transcription; Auctioneering.

Software as a service (SaaS) featuring software that eliminates risk of data loss from in-memory datastores; Providing virtual computer systems and virtual computer environments through cloud computing; Application service provider, namely, hosting, managing, developing, and maintaining applications, software and web sites in the fields of wireless communication, mobile information access, and remote data management for wireless delivery of content to computers, laptops and mobile electronic devices; rental of computing and data storage facilities of variable capacity, namely, database servers, to third parties; computer services, namely, monitoring the web sites of others to improve their scalability and performance; providing a web site for use in configuring virtual computing environments and for data and database monitoring and management, namely, providing a website featuring technology that enables users to manage, develop, and maintain applications, software and web sites, in the fields of wireless communication, mobile information access, and remote data management for wireless delivery of content to computers, laptops and mobile electronic devices; providing on-line non-downloadable software for use in configuring virtual computing environments and for data and database monitoring and management; software as a service (SaaS), namely, hosting software for use by others for configuring virtual computing environments and for data and database monitoring and management; technical support services for database monitoring and management, namely, troubleshooting of computer software problems.