Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions.

Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) featuring software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software featuring software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) featuring software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) featuring software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) featuring software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) featuring software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) featuring software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) featuring software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) featuring software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) featuring software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.

Commercial retailing and retailing via global computer networks of optical goods, in particular contact lenses and accessories, and solutions and preparations for use with contact lenses.

Paper, cardboard and goods made from cardboard, not included in other classes; printed matter; bookbinding material; photographs; stationery; plastic materials for packaging (not included in other classes); items made of paper for packaging; paper and plastic bags; paper catalogues; advertising materials of paper.

Advertising, business management; business administration; administration; services, related to retail and wholesale trade with optical products, lenses and glasses.

Treatment of palstic, metal and glass, including optical glass polishing.

Medical assistance; eye testing; optical services; hygiene and beauty care for people or animals; veterinary services.

Common metals and their alloys; Locks [other than electric] of metal, small items of metal hardware; Pipes and tubes of metal; Safes; Ores, boxes of common metal, bronzes (works of art), busts of common metal, keys, bells, advertisement columns of metal, baskets of metal, signboards of metal, figurines of common metal, statues of common metal, non-luminous and non-mechanical signs; Works of art of common metal; Key-rings of common metal, Knife handles, of metal; Door knockers; House numbers of metal, non-electric.

Hand tools and implements (hand-operated); Cutlery, non-electric; Side arms; Nutcrackers; Tableware (knives, forks and spoons), Fire irons.

Scientific (other than for medical purposes), nautical, surveying, photographic, cinematographic, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; Electric apparatus and instruments, namely apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; Apparatus for recording, transmission or reproduction of sound or images; Gramophone records; Automatic vending machines and mechanisms for coin-operated apparatus; Cash registers, calculating machines, data processing equipment and computers; Fire-extinguishing apparatus; Optical apparatus and instruments, namely contact lenses, corrective lenses and optical lenses, spectacles, sunglasses, spectacle frames, spectacle cases and containers for contact lenses, electronic organisers, apparatus and instruments for astronomy, musical juke boxes, videotapes, video cassettes, pocket calculators, camcorders, compact discs, optical discs, CD-ROMs, animated cartoons, transparencies (photography), frames for photographic transparencies, recording discs, magnetic discs, ticket dispensers, projection screens, cinematographic films, sound recording strips, apparatus for games adapted for use with television receivers only, computer software, educational software, computer programs, exposed films, luminous or mechanical signals, telephone apparatus, electronic pocket translators, downloadable electronic publications, digital discs, stereoscopes, optical compact discs, CD-ROMs, tape recorders, portable cassette, compact disc or digital disc players, portable computers, electronic books, magnetic data carriers, magnets; Telephone cases; Video game cartridges, Video game machines for use with televisions; Controllers for video game machines; Video games; Video games (computer games) in the form of computer programs recorded on data carriers; Video game software.

Statues and statuettes of precious metals, casts of precious metals, casts of bronze and works of art Jewellery, precious jewellery, semi-precious jewellery, costume jewellery, precious stones, necklaces (jewellery), rings, earrings, brooches, medals, key rings, amulets, rings (jewellery), cuff links, wristwatches, bracelets (jewellery), chains (jewellery), coins and lockets Precious metals and their alloys other than for dental use; Horological and chronometric instruments, namely watches, wristwatches, watch cases, watch straps, watch glasses, dials, watch chains, chronometers, clocks, pendulums; Ornaments for belts and hats, jewellery cases, watch cases, amulets (jewellery), works of art of precious metal, charms (jewellery), busts of precious metal, sundials, coins, figurines of precious metal.

Postcards, cards, posters, small posters, calendars, diaries, notebooks, writing or drawing books, indexes, folders for documents with or without elastic, stickers, labels, coasters, place mats, advertisement boards, picture mounts (namely cardboard used in framing), pictures, drawing pads, brochures, almanacs, albums, blotters, musical greetings cards, folders for documents, signboards, envelopes, tear-off calendars, announcement cards, sheets, engravings, table linen of paper, bookmarks, maps, stencil plates, printed publications, tickets, cardboard tubes, stamps, photographs, stationery, pencil cases, pencils, ink pens, ball-point pens, fountain pens, pens, rulers, adhesive tapes, writing slates, felt-tip pens, files, correcting fluids, paper cutters, writing chalk, drawing materials, erasing products, ink for writing, inkwells, drawing squares, artists' watercolour saucers, pencil lead holders, palettes for painters, paintings, photograph stands, paint brushes, paperweights, compasses, set squares, seals (stamps), writing pads, stands for pens, drawing sets, manuals (handbooks), guides, school supplies (stationery), paint boxes, school pencil cases, printing blocks, paper and cardboard (unfinished, semi-finished or for stationery or printing), atlases, geographical maps, terrestrial globes, watercolours (paintings), graphic prints, books, catalogues, newspapers, printed matter, prospectuses, journals, magazines, encyclopaedias, pamphlets, loose sheets, drawing T-squares; Adhesives for stationery or household purposes, namely glues, adhesive tapes, artists' materials; Typewriters and office items, namely writing paper, staples, slate pencils, balls for ball-point pens, note books, letter trays, pencil holders, charcoal pencils, pastel crayons, fountain pens, drawing pens, penholders, pencil boxes, erasers, bookends, desk blotters, pencil sharpeners, ink pads; Holders for cheque books, blackboards, painters' easels; Envelopes, bags and pouches of paper or plastics, for packaging; Printers' type; Instructional or teaching materials (except apparatus), greeting cards, rosaries, transfers, writing sets, pennants of paper, lithographs, lithographic works of art, bookmarks, parchment paper, canvas for painting, painters' easels, paintings (pictures), framed or not, statuettes of papier mâché; Cardboard boxes.

Bags, sachets and envelopes of rubber for packaging, plastics in extruded form for use in manufacture.

Leather and imitations of leather, Skins, Goods of leather or imitations of leather (except cases adapted for the goods they are designed to carry, gloves and belts), namely vanity cases (empty), Briefcases; Change purses,All made of or coated with precious metals, School bags, Rucksacks, backpacks, Belt pouches, Clutch purses,Luggage, except bags (sacks) of textile for packaging and bags (sacks) for the transport and storage of materials in bulk, Trunks, Suitcases, Vanity cases (not fitted), Travelling bags, Casual bags, Handbags, Holdalls for shoes, Beach bags, Pouches; Skins; Whips, Harness and saddlery, Umbrellas, Umbrella covers, Parasols and walking sticks,Leather straps, works of art of leather; Key cases (leatherwear).

Building materials (non-metallic); Non-metallic rigid pipes for building; Asphalt, pitch and bitumen; Non-metallic transportable buildings; Monuments, not of metal, works of art of stone, concrete or marble, busts of stone, concrete or marble, statues or statuettes of stone, concrete or marble; Stained-glass windows.

Furniture, mirrors, office furniture, kitchen furniture, bathroom furniture, garden furniture, showcases, cupboards, racks, display stands, screens, chairs, armchairs, footstools, works of art of wood, cork, reed, cane, wicker, horn, bone, ivory, whalebone, shell, amber, mother-of-pearl, meerschaum, wax, plaster, substitutes for all these materials, or of plastics, corks for bottles, bottle caps; Busts, statues or statuettes of wood, wax, plaster or plastics, sleeping bags; Sleeping bags for camping, draughtsman's tables, signboards of wood or of plastics, fans for personal use (non-electric), works of art, boxes, frames (framing), chests, knife handles, placards, figurines of wood, storage tidies.

Butter dishes, Drinking glasses, Boxes of glass, Canisters, Bottles, Pots, not of precious metal, Perfume burners, Busts, Decanters, Pitchers, Dessert dishes, Plates, Dishes, Vases, Photophores, Powder compacts, Boxes for sweetmeats, Tumblers, Kitchen containers, Signs, Figurines, Flasks of precious metals, Tumblers, Perfume sprayers, Salad bowls, Saucers,Tableware and coasters, non-electric household or kitchen utensils and containers (not of precious metal or coated therewith); Combs and sponges; Brushes (except paint brushes); Brush-making materials; Clothes pegs,Display boards, Unworked or semiworked glass (except glass used in buildings), Glass tableware, Porcelain and earthenware, Works of art of porcelain, Of terracotta or glass, Tableware (other than cutlery) not of precious metals, Perfume burners, Busts of china, Of terracotta or glass, Cosmetic utensils, Porcelain statues and statuettes, Of terracotta or glass, Perfume vaporizers, Pots, Sacred vessels, not of precious metal, Urns, not of precious metal, Painted glassware, Silverplate, Candlesticks of precious metals, Candelabra (candlesticks) of precious metal; Services (tableware) of precious metal (except cutlery).

Textiles, namely: Cushion covers, Tea towels, Table covers, Napkins, Face towels, Napery, Bed linen, Upholstery fabrics, Cloth coasters, Table runners, Bed blankets, Bedcovers, Quilts, Flags, Sheets, Eiderdowns, Duvets, Face cloths, Pillow shams, Loose covers for furniture, Pillowcases, Curtains,Oilcloths and place mats, fabrics for textile use; Cotton fabrics; Quilts; Elastic woven material; Bath linen (except clothing); Billiard cloth; Traced cloths for embroidery; Canvas for tapestry or embroidery; Labels (textile); Lingerie fabric; Household linen (except table linen of paper); Cloth coasters; Table covers, Travelling rugs; Quilts; Mattress covers; Curtain holders of textile material; Towels of textile; Glass cloths; Pocket handkerchiefs; Mosquito nets; Textile wall hangings; Place mats made of textile; Fabric of imitation animal skins; Lap rugs; Curtains of textiles or plastic; Wall hangings of textile, Draperies.

Aprons, Scarves, Dress handkerchiefs, Tie, Tee-shirt, Swimming costumes, Stockings, Smocks, Braces, Underpants, Belts, Shawl, Sweaters, Socks, Shirts, Tights, Slips, Mufflers, Raincoats, Skirts, Coats, Trousers, Overcoats, Peignoirs, Pullovers, Pyjamas, babydoll nightdresses, Dresses, Dressing gowns, Uniforms, Jackets, Suits, Leather clothing, Blouses and Blouson jackets, caps (headgear), Hats, Caps (headwear) and Berets; Clothing, Shoes, Flip flops, Headgear, Jeans, Bath slippers, Slippers, Shirts, Slips (undergarments), Corsets, Knickers, Fur stoles, Bras, Petticoats, Teddies (undergarments), Briefs, Underwear, Gloves, Hats, Caps, Visors, Sports shoes, Bandannas (neckerchiefs), Nightshirts, Shorts, Sports jerseys, Ski suits, Sportswear (other than for diving); Boots.

Card games, table top games, memory games, building games, draughts (games), chess, draughtboards, dice, dominoes, skittles, parlour games and playing cards, automatic and coin-operated amusement machines, building blocks, snow globes, toy masks, kites, dolls' rooms, targets, confetti, darts, gloves for games, counters for games, kaleidoscopes, puppets, theatrical masks, toy model vehicles, soft toys, roller skates, pistols (toys), dolls, dolls' clothes, games, playthings; Gymnastic and sporting articles (except clothing, footwear and mats), Ornaments for Christmas trees (except illumination articles and confectionery), Merry-go-rounds, Toy models, Apparatus for electronic games (other than those adapted for use with television receivers only); Balls for games, Playground balls, Baseball gloves, Marbles for games, Explosive bonbons [Christmas crackers], Edges of skis, Practical jokes (novelties), Teddy bears, Swimming pools (play articles), Puzzles, Scooters (toys), Radio-controlled toy vehicles, Dolls' houses; Automatic and coin-operated amusement machines, recreational machines, namely merry-go-rounds, wagons and carts for merry-go-rounds; Hand-held electronic video games.

Public relations; Advertising, distribution of prospectuses and samples; Rental of advertising material; Assistance to commercial or industrial firms in the conduct of their business; Business consultancy, information or enquiries; Services provided by a statistical, data processing and stenotypy agency; Accounting; Document reproduction; Employment agencies; Computerized file management; Organization of exhibitions for commercial or advertising purposes; Rental of typewriters and office equipment; Professional management of artistic affairs; Auctioneering; Collection of data in a master file; Commercial information agency services; Business administration; Office functions; Business organization consultancy; Arranging newspaper subscriptions (for others); Organisation of trade fairs for commercial or advertising purposes; Rental of advertising time on all means of communication; Providing facilities for exhibitions (administrative); Direct mail advertising; On-line advertising on a computer network; Rental of advertising time on all means of communication; Publication of publicity texts; Rental of adverting space; Dissemination of advertisements.

Casts of works; Framing of works of art.

Publication of books, magazines, film production, education; Providing training, entertainment; Sporting and cultural activities, publication of books and journals, book lending, animal training, production of shows and films, artistic agencies, rental of films, of sound recordings, and of cinema projection apparatus and theatre scenery accessories; Arranging of competitions for education or entertainment; Arranging and conducting of colloquiums, conferences, congresses, organisation of exhibitions, organisation of exhibitions for cultural or educational purposes, rental of videotapes, providing cinema facilities and auditoriums, club services (entertainment and education), discotheque services, rental of sound recordings, teaching, educational tests, amusement parks, rental of cinematographic apparatus and accessories therefor, rental of transmitting and receiving apparatus, providing museum facilities (presentation, exhibitions), orchestra services, organisation of balls, organisation of shows, party planning, book lending, radio and television programmes, theatre productions, television entertainment, operating lotteries, rental of audio apparatus, organisation of shows, arranging and conducting of training workshops, publication of texts, other than publicity texts, publication of electronic books and periodicals online, reporting, translation, publication of books; Publishing of computer game software and video games software; Information on recreation; Reservation of seats for shows.

Engineering, professional consultancy in the field of architecture and drafting in the field of architecture not relating to business; Engineering work (not for construction); Prospecting; Drilling; Material testing; Computer programming, scientific and technological research, Research and development (for others); Architecture, graphic arts designing, authentication of works of art, design and development of computer software, rental of computer software, updating of computer software; Hosting of computer sites; Providing search engines for the internet.