Computer software for data gathering, processing and analyzing employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, adherence, preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer hardware; computer hardware and software for digital recording of voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, accessing the worldwide web, accessing the intranet, display screen, and accessing wireless and other multimedia communication, transmitted over telecommunication equipment and networks; computer hardware and software used to capture video, voice and data information and meta-data capture, signal processing, signal analysis, alarms, security, namely, enforcement, intelligence and internal security organizations, data storage, archiving and dissemination; computer application software for data management, analysis, interpretation, identification, reporting, and decision support related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions; computer application software for call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems, and financial crime, risk, and compliance; computer application software for situation management to enable situation planning, response and analysis for the security, safety and emergency markets; computer application software for data management, analysis, interpretation, identification, real-time analytics, decision-making, agent guidance, and process automation, reporting, and decision support related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, display screens, wireless and other unstructured multimedia interactions for contact center operational efficiency, customer experience management, improving sales and marketing effectiveness, and reducing customer churn; telecommunication equipment, namely, audio and call recording and logging equipment, trunked radio equipment, and telecommunications hardware and software for monitoring and storing voice, video and data; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications; computer application software, namely, an application that allows mobile access to databases and software programs for the management of call centers and call center operations.

Training in the use of computer software.

Pressure cooking saucepans,electric; electric Cooking utensils; Cookers; Cooking apparatus and installations; Bread toasters; Grills [cooking appliances]; electric Waffle irons; Barbecues; electric Deep fryers; Bread baking machines.

Containers for household or kitchen use; Tableware, other than knives,forks and spoons; Cooking pot sets; Cookery molds [moulds]; Grills [cooking utensils]; Kitchen utensils; Cooking utensils, non-electric; Boxes of glass; Earthenware Saucepans; Thermally insulated containers for food.

Beers and non-alcoholic beverages; mineral and aerated waters; fruit beverages and fruit juices.

Alcoholic beverages (except beer), including wines, sparkling wines and champagnes; fermented spirits; fortified wines; fruit (alcoholic beverages containing -); fruit wine; grape wine; fruit extracts, alcoholic; alcohol (rice -); alcoholic beverages containing fruit; alcoholic aperitifs; sparkling grape wine; rum punch; alcoholic beverages of fruit; red wine; sangria; alcoholic carbonated beverages, except beer; alcoholic cocktail mixes; alcoholic cocktails; alcoholic cocktails containing milk; wine; alcoholic essences; alcoholic fruit beverages; alcoholic fruit extracts; natural sparkling wines; alcoholic punches; white wine; alcoholic jellies; beverages containing wine [spritzers]; cocktails; cooking wine; dessert wine; fermented spirit; liqueurs; mulled wine; low-alcoholic drinks; pre-mixed alcoholic beverages, other than beer-based; rosé wine.

Paper, cardboard and goods made from these materials, not included in other classes; Printed matter; Bookbinding material; Photographs; Stationery; Adhesives for stationery or household purposes; Artists' materials; Paint brushes; Typewriters and office requisites (except furniture); Instructional and teaching material (except apparatus); Plastic materials for packaging (not included in other classes); Printers' type; Printing blocks.

Building materials (non-metallic); Non-metallic rigid pipes for building; Asphalt, pitch and bitumen; Non-metallic transportable buildings; Monuments, not of metal; Non metallic buildings; Scaffolding, not of metal; Building glass; Insulating glass [building]; Concrete; Stained-glass window cement; Timber; Manufactured timber.

Advertising, distribution of prospectuses and samples, arranging newspaper subscriptions, organisation of exhibitions for business or advertising purposes; Theatrical agencies.

Building materials (non-metallic); Non-metallic rigid pipes for building; Asphalt, pitch and bitumen; Non-metallic transportable buildings; Monuments, not of metal; Non metallic buildings; Scaffolding, not of metal; Building glass; Insulating glass [building]; Concrete; Stained-glass window cement; Timber; Manufactured timber.

Advertising, distribution of prospectuses and samples, arranging newspaper subscriptions, organisation of exhibitions for business or advertising purposes; Theatrical agencies.

Food products; snack foods; instant meals and preparations for the aforesaid goods; flour and cereal based snack foods; non-medicated confectionery; puddings and desserts; all included in Class 30.

Paper, cardboard and cardboard articles; printed matter; stationery; greeting cards; calendars; diaries; books, notebooks; posters, photographs; playing cards; tallies and score cards; wrapping and packaging materials; Christmas decorations; containers for pencils and pens; mats, coasters; all included in Class 16.

Compact disc players, laser disc players, video cassette recorders, video disc players, cassette tape recorders, compact disc recorders, television sets; telephone apparatus and portable telecommunication apparatus and instruments, cellular phones; pre-recorded tapes, video tapes, compact discs, phonograph records; all included in Class 9.

Telecommunication apparatus and instruments; data processing apparatus and instruments; facsimile machines; work stations; computers; printers; computer programs; facsimile logging apparatus comprising facsimile machines, work stations, computers, computer programs and printers; parts and fittings for all the aforesaid goods included in Class 9.