Telecommunications services; chat room services; providing access to portals on the Internet; email services; remote data access services; provision of access via the Internet, VPN and telephone to an application hub, the application hub providing integration of computer telephony, web, email, chat, sms and other communications methods whereby people who wish to communicate with the customer are put into contact via the application hub; provision of access via the Internet and telephone to an application hub, the application hub enabling person-to-person, business-to-business and customer-to-business contact in multiple media formats with applications comprising at least one of: voice processing, call recording, message archival, call routing of communications, speech recognition, speech and text analytics, biometrics, interactive voice response, lie detection, stress analysis, data processing and collection, credit card transaction, telephony, conferencing, video, word spotting, instant messaging, web chat, forecasting, scheduling, rostering, training, coaching, quality management, call scripting, analytics, workforce management, workforce optimisation, knowledge management, semantic analysis, topic extraction, machine learning, mobile services and web services, whereby people who wish to communicate with the customer are put into contact via the application hub; provision of access via the Internet, VPN and telephone to an application hub, the application hub providing the processing facilities of a call or contact centre.

Platform as a service (PAAS) featuring computer software platforms for contact center management.

Telecommunications services; chat room services; providing access to portals on the internet; email services; remote data access services; provision of access via the Internet, VPN and telephone to an application hub, the application hub providing integration of computer telephony, web, email, chat, sms and other communications methods whereby people who wish to communicate with the customer are put into contact via the application hub; provision of access via the Internet and telephone to an application hub, the application hub enabling person-to-person, business-to-business and customer-to-business contact in multiple media formats with applications comprising at least one of: voice processing, call recording, message archival, call routing of communications, speech recognition, speech and text analytics, biometrics, interactive voice response, lie detection, stress analysis, data processing and collection, credit card transaction, telephony, conferencing, video, word spotting, instant messaging, web chat, forecasting, scheduling, rostering, training, coaching, quality management, call scripting, analytics, workforce management, workforce optimisation, knowledge management, semantic analysis, topic extraction, machine learning, mobile services and web services, whereby people who wish to communicate with the customer are put into contact via the application hub; provision of access via the Internet, VPN and telephone to an application hub, the application hub providing the processing facilities of a call or contact centre.

Platform as a service (PAAS) featuring computer software platforms for contact center management.

Provision of information and data relating to research and development in the medical and veterinary fields; design and development of computer hardware and software for use in the medical field; computer programming in the medical field; design and development of medical diagnostic equipment; provision of information relating to medical and scientific research in the pharmaceutical field; medical research laboratory services; development of diagnostic apparatus; consultancy on the subject of laboratory tests; scientific research for medical purposes; analysis in the field of molecular biology; research and development of vaccines and medicines; biological laboratory services; research in the fields of chemistry, biology and physics; preparation of biological samples for research purposes; preparation of biological samples for testing and analysis in research laboratories; consultancy in the field of biotechnology; research relating to biotechnology; research and development of new products for others; laboratory research; consultancy in the field of scientific research; research and development for the pharmaceutical industry; research and development in the field of biotechnology; DNA screening for scientific research purposes; chemical research and analysis services; scientific and medical research and development; provision of information and data relating to research and development in the fields of science and technology; providing on-line information in the field of technological research from a computer database or the Internet; consultancy in the field of scientific and industrial research; research in the field of genetic therapies; research and development relating to diagnostic preparations; consultancy relating to research and development in the field of therapeutics; consultancy in the field of pharmaceutical research; scientific research, control and analysis services; scientific research, control and analysis services with IT support; biochemical research; research and development services in the field of antibodies; scientific research and development; research services relating to proteins, antibodies, microorganisms and cells; research and development services in the field of chemistry; research and development services in the field of antibody technology; research and development services in the field of cytology; pharmaceutical research; scientific and industrial research; bacteriology consultancy and research; pharmaceutical product evaluation; carrying out preliminary assessments in the field of new pharmaceutical products; pharmaceutical research and development.

Medical diagnostic services; medical analysis services for diagnostic and treatment purposes provided by medical laboratories; medical testing for diagnostic or treatment purposes; medical screening; advisory services relating to medical apparatus and instruments; provision of information in the medical field; genetic testing for medical purposes; medical laboratory services for the analysis of samples taken from patients; medical information services provided via the Internet; medical counselling; telemedicine services; medical services; medical and health services relating to DNA, genetics and genetic testing; consultancy and information services relating to pharmaceutical products; pharmaceutical and medical consultation; advisory and information services relating to biopharmaceutical products; consultancy and information services provided via the Internet relating to pharmaceutical products.

Audiovisual apparatus; Apparatus for recording, transmission or reproduction of text, sound and/or images; Magnetic data media; Disc-shaped image and/or sound carriers; Downloadable musical, sound and audiovisual recordings; Cassettes, compact discs, video tapes, video compact discs (image discs), interactive CDs (CDIs), read-only-memory discs (CD-ROMs), DVDs and other digital data carriers; Electronic and digital publications, downloadable or on data carriers; Apparatus for data processing; Computers; Computer peripheral devices; Television apparatus; Telephone equipment; Computer software; Computer games (software), including online; Spectacles [optics]; Sunglasses; Computer software applications for mobile telephones, smartphones, notebook computers, computers and media players.

Games; Toys; Electronic games for use with television sets; Games computers (hardware); Computer games apparatus; Gymnastic and sporting articles, not included in other classes.

Insurance; Credit insurance; Life insurance; Financial affairs; Monetary affairs; Insurance brokerage; Provident fund services; Provident fund investment; Creation and management of funds, provident funds, share accounts, life insurance contracts, credit agreements, savings accounts; Home banking; Issuing of travellers' cheques or credit cards; Advice relating to the management and administration of assets; Arranging the provision of finance; Financial analysis; Mutual funds and capital investments; Financial consulting; Financial evaluation (insurance, banking); Fund investments; Credit agencies.

Art paper; printing paper, including offset paper, newsprint, offset printing paper for pamphlets, bond paper, plate paper, halftone paper.

Telecommunications, data communications, and electronic communications installations, apparatus, instruments and circuits; data processing equipment; computers, computer peripherals; computer hardware; computer networks, computer terminals; computer software and telecommunications apparatus (including modems) to enable connection to databases and the Internet; computer software to enable searching of data; broadband installations; telecommunications networks; electronic communication devices; electronic publications; apparatus for recording, transmission or reproduction of sound or images and/or data; discs, tapes, cards and wires, all being electronic, magnetic, electro-magnetic, optical and/or electro-optical data carriers; encoded programs for computers and for data processing and telecommunications apparatus; remote access apparatus and instruments for on-line transmission of information, all being electronic; audio-visual apparatus and instruments; encoded cards; smart cards; electrical and electronic apparatus, instruments, circuits and components for use with computers, data processing apparatus and/or with communications networks; computer cables; electric cables, fibre-optic cables, copper cables, coaxial cables, relay terminals and terminals for access to a local high-speed wireless network; telephone apparatus, mobile telephone apparatus; VoIP phones; apparatus, instruments and media for recording, reproducing, carrying, organising, storing, processing, editing, extracting, encoding, decoding, encrypting, playing, manipulating, downloading, uploading, streaming, transmitting, broadcasting, receiving, retrieving and reproducing music, sound, images, text, signals, software, information, data and/or code; music, sounds, ringtones, images, games, text, signals, software, information, data and code provided by telecommunications networks, by online delivery and/or by way of the Internet and the world wide web; parts and fittings for all the aforesaid goods.

Installation, maintenance and repair services, all for telecommunications installations, apparatus and instruments, communications apparatus and instruments and computing apparatus instruments; broadband internet installation, maintenance and repair services; information, advisory and consultancy services relating to all the aforesaid services.

Management consulting;Employment consultancy;Marketing consulting;Business consultancy;Advertising consultation;Personnel consultancy;Business consulting;Business consultation;Marketing consultancy;Commercial consultancy;Tax consultancy [accountancy];Taxation [accountancy] consultancy;Business acquisitions consultation;Recruitment consultancy services;Personnel recruitment consultancy;Business administration consultancy;Strategic business consultancy;Employment consultancy services;Public relations consultancy;Market segmentation consultation;Direct marketing consulting;Corporate management consultancy;Business consultancy services;Business organization consulting;Business organisation consultancy;Business organization consultancy;Human resources consultation;Press advertising consultancy;Tax consultations [accountancy];Market assessment consultancy;Employment recruiting consultation;Business recruitment consultancy;Market reporting consultancy;Job placement consultancy;Business research consulting;Business management consulting;Professional business consulting;Professional business consultations;Business consulting services;Commercial consultancy services;Personnel management consulting;Business marketing consultancy;Taxation [accountancy] consultation;Employment recruiting consultancy;Business planning consultancy;Business merger consultation;Management consultancy services;Career planning consultancy;Personnel placement consultancy;Business relocation consulting;Retail services relating to jewelry;Business appraisal consultancy;Marketing consultation services;Consultancy (Professional business -);Professional business consultancy;Human resources consultancy.

Pension consultancy;Consultancy (Financial -);Financial consultation;Financial consultancy and insurance consultancy;Consultations [financial];Investment consultation;Investment consultations;Insurance consultancy;Consultations [insurance];Reinsurance consultancy;Pensions consultancy;Financial consultancy;Investment consultancy;Credit consultation;Credit consultancy;Financial consulting;Insurance consultation;Accounting consultation ;Corporate finance consultancy;Fund investment consultation;Real estate consultation;Financial loan consultancy;Political fundraising consulting;Financial consultancy services;Insurance underwriting consultancy;Life assurance consultancy;Financial consulting services.

Business analysis, research and information services; Commercial trading and consumer information services; Business assistance, management and administrative services; Advertising, marketing and promotional services.

Telecommunication services.

Wireless headsets for smartphones;Cases adapted for mobile phones;Computer mice;Battery chargers;Data cables;Holders for cell phones;Electronic communication installations;Wireless chargers;Wireless speakers;Humanoid robots with artificial intelligence for preparing beverages.