Computer software, downloadable computer software and computer applications for use in the fields of employee and customer experience and support incorporating omnichannel routing, analytics, artificial intelligence, automation, workforce optimization, customer journey optimization, performance management; computer software for integrated voice infrastructure and turnkey telephony, and for application program interfaces; computer software for data gathering, processing and analyzing employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, adherence, preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications.

Cloud-based computer software, non-downloadable computer software and non-downloadable computer applications for use in the fields of employee and customer computer software incorporating omnichannel routing, analytics, artificial intelligence, automation, workforce optimization, customer journey optimization, performance management; providing online temporary use of application program interfaces for integrated voice infrastructure and turnkey telephony; application service provider featuring software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring software for scheduling, surveying, monitoring, supervising, rating, reviewing managing, forecasting, recording, analyzing and training employees for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring an application software development tool for use in customizing telecommunication service applications, namely, software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; and technical support services, namely, troubleshooting of computer software problems; computer software consultation; providing information relating to computer software maintenance, use and development; all included in this class.

Computer software, downloadable computer software and computer applications for use in the fields of employee and customer experience and support incorporating omnichannel routing, analytics, artificial intelligence, automation, workforce optimization, customer journey optimization, performance management; integrated voice infrastructure and turnkey telephony, application program interfaces; computer software for data gathering, processing and analyzing employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, adherence, preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications.

Cloud-based computer software, non-downloadable computer software and non-downloadable computer applications for use in the fields of employee and customer computer software incorporating omnichannel routing, analytics, artificial intelligence, automation, workforce optimization, customer journey optimization, performance management; providing online temporary use of application program interfaces for integrated voice infrastructure and turnkey telephony; application service provider featuring software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring software for scheduling, surveying, monitoring, supervising, rating, reviewing managing, forecasting, recording, analyzing and training employees for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring an application software development tool for use in customizing telecommunication service applications, namely, software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; and technical support services, namely, troubleshooting of computer software problems; computer software consultation; providing information relating to computer software maintenance, use and development; all included in this class.

Lead generation services.

Publication of educational texts; Writing and publishing of texts, other than publicity texts; Arranging and conducting of seminars and workshops; Education information; Educational research; Education and instruction services; Online education services; Organisation of conferences, exhibitions and competitions.

Recruitment services; Personnel recruitment; Employment recruitment; Recruitment advertising; Recruitment of computer staff; Consultancy relating to personnel recruitment; Recruitment consultancy services; Personnel recruitment services and employment agencies specifically related to the IT industry.

Printed publications; publications in print form, namely magazines, magazine supplements, newsletters, journals, newspapers, books, pamphlets, brochures, manuals, catalogues and columns; information in printed form.

Arranging and conducting trade shows, expositions, exhibitions, seminars and conferences, all for business purposes; business consultancy, advisory, information and research services; advertising and promotional services; providing integrated marketing services, namely advertising services, and customer database mailing.

Management consulting.

Project management [design];Project management [technical support].

Computer programs and software, including software uploaded at a magnetic or optical carrier or downloaded from an external computer network.

Databank management and services, including management information supplies for organizations and companies; mediation and cooperation services for contact between organizations and companies.

Computer hardware; computer software; data communications apparatus; computer software platforms; computer operating system software; computer interface software; computer software for use as an application programming interface (API); software for creating and operating a graphic user interface; computer application software, tablet computers and other portable electronic devices; downloadable computer application software; computer software for controlling and managing access server applications; software for telecommunication and communication via local or global communications networks, including via the Internet; software for robotic process automation; computer software to assist in handling requests for IT technical support; computer software for recordal, compilation, analysis and retrieval of information regarding the handling of requests for IT technical support; computer software for the automatic resetting of passwords; word processing computer programs; computer software for electronic document management and capture and for form processing; computer software for the design, creation and maintenance of, and access to, document management, authoring, storage and retrieval systems; computer software for the categorisation, research and retrieval of documents and data on computer networks; computer software for managing stock control systems; computer software for business operational and process efficiency, business organisation, risk management, financial control, supply chain optimisation, and cash flow; computer software for managing personal contact information, diary programs, and calculating programs; computer software for handwriting identification; computer software for the identification and verification of persons based on one or more biometric characteristics; computer software for access to sites on customised intranets and sites on global communications networks; computer software for the manufacture, processing and provision of text and graphics information, locally or by means of remote transmission; computer software for security and encryption programs and data synchronisation programs; computer software for the analysis and reporting of firewall log data; computer software for detecting, blocking and intercepting malware and other threats to computer hardware and software; computer software for identity security; computer software for authentication and identity management information security; computer software for data exchange using wireless communications technologies and for use with personal digital assistants; computer software for the linking, networking and central management of mobile terminals; computer software for the safeguarding of digital files; computer software for use in database management, namely for managing personal and business information; computer programs; computer firmware; apparatus for networking of computers; computer servers; computer peripheral equipment; computer printers; modems; handheld electronic devices with wireless e-mail and wireless access to electronic communications networks; pointing devices for use with computers, other portable electronic devices; computer games software; software for the infrastructure and operation of computer games via the Internet; tablet computers; computer scanners; data processing apparatus and instruments for use with computers; screens and keyboards for computers; data processing apparatus and instruments; telecommunications apparatus and instruments; telecommunications network apparatus; audio, visual and audio visual apparatus and instruments; apparatus for storage, recordal, retrieval and transmission of data; downloadable electronic publications; magnetic data carriers; audio recordings; visual recordings; audio-visual recordings; instruction manuals and other printed publications in electronic form relating to the aforesaid goods; but not including mobile or smart phones or parts, fittings or accessories for mobile or smart phones or firmware or software adapted for use with mobile or smart phones.

Retail store services, online retail store services connected with the sale of computer hardware, computer software, data communications apparatus, computer software platforms, computer operating system software, computer interface software, computer software for use as an application programming interface (API), software for creating and operating a graphic user interface, computer application software for mobile phones, tablet computers and other portable electronic devices, downloadable computer application software, computer software for controlling and managing access server applications, software for telecommunication and communication via local or global communications networks, including via the Internet, software for robotic process automation, computer software to assist in handling requests for IT technical support, computer software for recordal, compilation, analysis and retrieval of information regarding the handling of requests for IT technical support, computer software for the automatic resetting of passwords, word processing computer programs, computer software for electronic document management and capture and for form processing, computer software for the design, creation and maintenance of, and access to, document management, authoring, storage and retrieval systems, computer software for the categorisation, research and retrieval of documents and data on computer networks, computer software for managing stock control systems, computer software for business operational and process efficiency, business organisation, risk management, financial control, supply chain optimisation, and cash flow, computer software for managing personal contact information, diary programs, and calculating programs, computer software for handwriting identification, computer software for the identification and verification of persons based on one or more biometric characteristics, computer software for access to sites on customised intranets and sites on global communications networks, computer software for the manufacture, processing and provision of text and graphics information, locally or by means of remote transmission, computer software for security and encryption programs and data synchronisation programs, computer software for the analysis and reporting of firewall log data, computer software for detecting, blocking and intercepting malware and other threats to computer hardware and software, computer software for identity security, computer software for authentication and identity management information security, computer software for data exchange using wireless communications technologies and for use with personal digital assistants, computer software for the linking, networking and central management of mobile terminals, computer software for the safeguarding of digital files, computer software for use in database management, namely for managing personal and business information, computer programs, computer firmware, apparatus for networking of computers, computer servers, computer peripheral equipment, computer printers, modems, handheld electronic devices with wireless e-mail and wireless access to electronic communications networks, pointing devices for use with computers, mobile phones and other portable electronic devices, computer games software, software for the infrastructure and operation of computer games via the internet, tablet computers, computer scanners, data processing apparatus and instruments for use with computers, screens and keyboards for computers, data processing apparatus and instruments, telecommunications apparatus and instruments, mobile phones, smartphones, telecommunications network apparatus, audio, visual and audio visual apparatus and instruments, apparatus for storage, recordal, retrieval and transmission of data, downloadable electronic publications, magnetic data carriers, audio recordings, visual recordings, audiovisual recordings, audio and video recordings, spoken word recordings, electronic books and computer games, toiletries, audio, visual and audiovisual products, clothing, sporting goods, home furnishings, vehicles; subscription-based services featuring books, audiobooks, music, films, TV shows, videos and games, information and advisory services relating to all the aforesaid services; but not including retail services connected with the sale of mobile or smart phones or parts, fittings or accessories for such goods or firmware or software adapted for use with smart or mobile phones.

Management consulting;Business consulting.

Project management [design];Project management [technical support].

Computer hardware; computer software; data communications apparatus; computer software platforms; computer operating system software; computer interface software; computer software for use as an application programming interface (API); software for creating and operating a graphic user interface; computer application software, tablet computers and other portable electronic devices; downloadable computer application software; computer software for controlling and managing access server applications; software for telecommunication and communication via local or global communications networks, including via the internet; software for robotic process automation; computer software to assist in handling requests for IT technical support; computer software for recordal, compilation, analysis and retrieval of information regarding the handling of requests for IT technical support; computer software for the automatic resetting of passwords; word processing computer programs; computer software for electronic document management and capture and for form processing; computer software for the design, creation and maintenance of, and access to, document management, authoring, storage and retrieval systems; computer software for the categorisation, research and retrieval of documents and data on computer networks; computer software for managing stock control systems; computer software for business operational and process efficiency, business organisation, risk management, financial control, supply chain optimisation, and cash flow; computer software for managing personal contact information, diary programs, and calculating programs; computer software for handwriting identification; computer software for the identification and verification of persons based on one or more biometric characteristics; computer software for access to sites on customised intranets and sites on global communications networks; computer software for the manufacture, processing and provision of text and graphics information, locally or by means of remote transmission; computer software for security and encryption programs and data synchronisation programs; computer software for the analysis and reporting of firewall log data; computer software for detecting, blocking and intercepting malware and other threats to computer hardware and software; computer software for identity security; computer software for authentication and identity management information security; computer software for data exchange using wireless communications technologies and for use with personal digital assistants; computer software for the linking, networking and central management of mobile terminals; computer software for the safeguarding of digital files; computer software for use in database management, namely for managing personal and business information; computer programs; computer firmware; apparatus for networking of computers; computer servers; computer peripheral equipment; computer printers; modems; handheld electronic devices with wireless e-mail and wireless access to electronic communications networks; pointing devices for use with computers, other portable electronic devices; computer games software; software for the infrastructure and operation of computer games via the internet; tablet computers; computer scanners; data processing apparatus and instruments for use with computers; screens and keyboards for computers; data processing apparatus and instruments; telecommunications apparatus and instruments; telecommunications network apparatus; audio, visual and audio visual apparatus and instruments; apparatus for storage, recordal, retrieval and transmission of data; downloadable electronic publications; magnetic data carriers; audio recordings; visual recordings; audio-visual recordings; instruction manuals and other printed publications in electronic form relating to the aforesaid goods; but not including mobile or smart phones or parts, fittings or accessories for mobile or smart phones or firmware or software adapted for use with mobile or smart phones.

Retail store services, online retail store services connected with the sale of bleaching preparations and other substances for laundry use, cleaning, polishing, scouring preparations, soaps, perfumery, essential oils, hair lotions, dentifrices, abrasive cloth, preparations for the hair and for the care of the skin (non-medicated), toiletries for babies and infants (non- medicated), non-medicated creams for the prevention and treatment of nappy rash, petroleum jelly (for cosmetic purposes), pre-impregnated wipes and towels with personal cleansing and/or cosmetic lotions, pre-impregnated wipes and towels for the treatment and prevention of nappy rash, pre-impregnated wipes and towels for hygienic purposes (personal use), hygienic wipes and towels for cleaning purposes (household use), skin creams, skin balms, body lotions, body oils, body butters, baby lotion, baby oil, nipple creams and balms, lotions, creams and gels for treatment of stretch marks, moisturising gels, soaps, bar soaps, liquid soaps, shampoo, hair conditioner, all in one bath and hair cleansers, bath and shower gels and foams, talcum powder, liquid talc, baby massage oil, sunscreen, sun protection oils, lotions, creams and gels, after-sun oils, lotions, creams and gels, toothpaste, mouthwash, cosmetic products, lip balms, cotton sticks, cotton wool, candles, lights, bulbs, matches, pharmaceutical and sanitary preparations, disinfectants, medicated soaps, medicated shampoo, medicated hair conditioner, pharmaceutical and veterinary preparations, sanitary preparations for medical purposes, dietetic food and substances adapted for medical or veterinary use, food for babies, dietary supplements for humans and animals, plasters, materials for dressings, material for stopping teeth, dental wax, disinfectants, preparations for destroying vermin, fungicides, herbicides, feminine hygiene products, panty liners, sanitary towels, tampons, maternity towels, pants for feminine  hygiene,  sanitary  briefs,  incontinence  pads,  incontinence  pants,  nappies,  disposable nappies, disposable nappies made of cellulose, disposable nappies made of paper, nappies for incontinence, cotton wool for pharmaceutical purposes, cotton wool in the form of buds for medical use, towels impregnated with medicated or disinfectant lotions, impregnated antiseptic wipes, impregnated medicated wipes, petroleum jelly (for medical purposes), skin care creams for medical use, medicated creams, babies' creams (medicated), medicated skin creams, nappy cream (medicated), sanitising wipes, moist wipes impregnated with a pharmaceutical lotion, antiseptic wipes, baby wipes, medicated balms, teething gel, hand tool and implements, cutlery, razors, nail clippers, cutlery for use with babies, children and infants, forks, knives, spoons, cases for cutlery, disposable tableware (cutlery) made of plastics, soft- tip spoons for use with babies, infants and children, computers, DVDs and other blank digital recording media, pre-recorded DVDs and other digital pre- recorded media, computer software, scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments, apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity, apparatus for recording, transmission or reproduction of sound or images, magnetic data carriers, recording discs, compact discs, DVDs and other digital recording media, mechanisms for coin-operated apparatus, cash registers, calculating machines, data processing equipment, computers, computer software, children's educational software, downloadable publications, downloadable electronic publications, baby monitors, thermometers, safety caps, safety covers for electrical equipment and apparatus, safety alarms, children's safety gates, eyewear, protective eyewear, visors and hats, sunglasses, buoyancy aids, inflatable arm-bands, surgical, medical, dental and veterinary apparatus and instruments, eyes and teeth, orthopaedic articles, suture materials, feeding bottles, feeding bottle teats, teats for babies, infants and children, reusable and disposable teats for bottles and drinking cups for babies, infants and children, spoons for administering medicine, incubators for babies, gloves for medical purposes, maternity belts, medical physical exercise apparatus, incontinence sheets for babies, infants and children and adults, birthing mats, plastic and/or paper bags and wraps for disposal of hospital waste, disposable bags and precursors therefor for hospital waste, surgical and medical sponges, medical thermometers (electrical, and/or non-electrical, and/or digital), teething rings, teethers and teething rattles, pacifiers, baby soothers, medicine syringes, medicine dispensers, and nasal aspirators, apparatus for lighting, heating, cooking, refrigerating, drying, ventilating, water supply and sanitary purposes, steam generation devices, apparatus and equipment, cookers and cooking appliances, stoves, cooker guards, ionisation, purifying and deodorising apparatus and machines, vaporisers, disinfectant  distributors  and  dispensers  for  sanitary  purposes,  heaters  for  feeding  bottles  and heating plates, baby food heaters, solar collectors and thermoelectric heating and cooling devices, hot water bottles, foot warmers, cooling appliances and devices and installations, beverage and liquid cooling apparatus and devices, baths, shower baths, bath fittings, toilet seats and portable sanitary installations, sanitary apparatus and installations, toilet seat adaptors and toilet seat adaptors for children, steriliser and sterilisation apparatus and equipment, sterilisers for babies' feeding bottles, disposable sterilisation pouches, electric kettles, steam sterilisation devices, UV sterilisation devices, travel sterilising devices for babies' bottles and feeding equipment, water sterilizers, water purification installations, disinfecting apparatus, lights for babies, infants and children, vehicles, car seats, pushchairs, prams, strollers, wheeled trolleys, transporters and buggies, baby walkers, perambulators incorporating carry cots, rain covers for pushchairs, prams, strollers, transporters and buggies, harnesses for prams, harnesses for use with pushchairs, tricycles, bicycles, booster seats, vehicle safety apparatus for children, watches, jewellery musical instruments, books, printed matter, stationery, photographs, paper, cardboard, bookbinding material, photographs, stationery, adhesives for stationery or household purposes, artists' materials, paint brushes, typewriters and office requisites (except furniture), instructional  and  teaching  material  (except  apparatus),  plastic  materials  for  packaging,  printers' type, printing blocks, paper, cardboard and goods made from these materials, printed matter, bookbinding material, photographs, stationery, adhesives for stationery or household purposes, paper products for household and sanitary use, namely kitchen and bath towels, kitchen rolls, napkins, handkerchiefs, toilet paper, paper wipes, paper towels, printed matter, including printed publications, magazines, brochures, leaflets, stationery, disposable nappies made of paper and/or cellulose, printed guides, printed guides relating to parenting and new born babies, packs containing printed matter relating to new born babies and parenting advice, leaflets, leaflets relating to new born babies and parenting advice, activity books, colouring books, books for babies, infants and children, sticker books, stickers, photograph albums, calendars, diaries, diaries relating to babies' progress, planners (printed) relating to babies and infants, birthing diaries (printed matter), birthing planners (printed matter), travelling bags, umbrellas and parasols, walking sticks, whips, harness and saddlery, attaché cases, shoulder belts of leather, sling bags, briefcases, garment bags for travel, haversacks, hat boxes of leather, umbrella covers, walking canes, handbags, bags, tote bags, handbags, clutch bags, shoulder bags, casual bags, athletic bags, school bags, duffle bags, beach bags, purses, wallets, credit card holders, luggage, holdalls, sports bags, rucksacks, backpacks, satchels, briefcases, bags for cosmetics, suitcases, document cases, music cases, key cases (leatherware), frames for umbrellas or parasols, change purses, travelling bags, trunks (luggage) and boxes of leather or leather board, furniture, mirrors, picture frames brushes and combs, household and kitchen utensils and containers, combs and sponges, brushes, articles for cleaning purposes, glassware, porcelain and earthenware, pots and pans, cups, bowls, plates, tea sets, lunchboxes, plastic cups, plastic bowls, plastic plates, beakers, sippers, snack-pods, snack-pots, foodpots, egg-cups, thermally insulated containers for food, thermally insulated flasks, thermally insulated containers for drink, basins (bowels), dishes for microwave ovens, textiles, bed covers, table covers, textiles for making clothing, duvets, table cloths, bed covers, duvet covers, pillow covers, bath linen, bed canopies, curtains, blankets, bed blankets made of cotton, bed blankets made of wool, bed blankets made of man-made fibres, blankets for babies, cot blankets, lap blankets, children's blankets, travel blankets, towel blankets, hooded towels, hooded towels for babies, face towels, children's towels, sleeping bags, sleeping bags for babies, clothing, footwear, headgear, baby grows, cloth bibs, dressing gowns, onesies, sleep suits, bodysuits, rompers, pramsuits, mittens for babies, mittens for infants, hats for babies, hats for infants, booties, earmuffs, socks, carpet, rugs, mats and matting, linoleum, wall hangings, toys, games and playthings, sporting articles, decorations for Christmas trees, play mats, exercise mats, yoga mats, games and playthings, gymnastic and sporting articles, children's toys, stuffed toy animals, soft toys, balloons, toy bakeware and cookware, bath toys, bean bags, snow globes, music box toys, dolls, porcelain dolls, bean bag dolls, paper dolls, puppets, collectible toy figures, doll houses, doll furniture, clothing for dolls, dolls for playing, educational playthings, fresh foods and processed foods, animal foodstuffs, bedding and litter for animals, non-alcoholic beverages, beers alcoholic beverages, wines, spirits; online retail store services featuring audio and video recordings, spoken word recordings, electronic books and computer games; online retail store services in the fields of toiletries, audio, visual and audio-visual equipment, clothing, sporting goods, home furnishings and vehicles; subscription-based services featuring books, audiobooks, music, films, TV shows, videos and games; information and advisory services relating to all the aforesaid services; but not including retail services connected with the sale of mobile or smart phones or parts, fittings or accessories for such goods or firmware or software adapted for use with smart or mobile phones.