Software as a Service (SAAS) services for contact centres and call centres; Software as a Service (SAAS) delivered by or featuring cloud based software; Software as a Service (SAAS) services for call centres;  communications-centered software as a service in relation to calling, conferencing, message transmission, data sharing, and for connecting, operating, and managing networked communications.

Downloadable cloud-based and on-premise artificial intelligence (ai) / machine learning (ml) customer service software for simulating conversations, mining and analyzing data utilizing natural language processing (nlp) and computational linguistics in connection with real-time and historical digital customer attributes; downloadable cloud-based and on-premise ai / ml-based chat-bot, voice assistants via speech-to-text and text-to-speech and virtual agents for automating customer inquiries via private social media messaging, mobile app-chat, web-chat, sms, mining public social media postings and tweets; downloadable cloud-based and on-premise ai / ml-based chat-bot, voice assistants via speech-to-text and text-to-speech and virtual agents for simulating conversations, augmenting agent interaction with customers via private social media messaging, mobile app-chat, web-chat, sms, mining public social media postings and tweets; downloadable cloud-based and on-premise ai / ml customer service software having cognitive computing technologies that provide multi-modal nlp, ai / ml, simulated conversations and predictive analytics for contextual analysis in connection with customer agent interactions; computer software that integrates nlp, ml, computational linguistics (cl), information retrieval (ir) and language identification (li), which is capable of understanding general human queries and formulating responses; computer software and instructional manuals sold as subscription or under right-to-use, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; downloadable cloud-based and on-premise computer software for use in controlling the operation and execution of computer systems, programs, and networks, downloadable cloud-based and on-premise computer software for use in connecting disparate computer networks and systems, servers and storage devices, downloadable cloud-based and on-premise computer operating system software, downloadable cloud-based and on-premise computer software for linking together computers and for enabling computing across a globally accessible network, and downloadable cloud-based and on-premise computer software for managing software and processes that exist within an information technology environment, and instructional manuals sold as a unit therewith, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; and downloadable cloud-based and on-premise computer software that integrates nlp, cl, ir, li, and ml which is capable of understanding general human queries and formulating responses.

Providing temporary use of non-downloadable ai / ml customer service software for simulating conversations, mining and analyzing data utilizing nlp and computational linguistics in connection with real-time and historical digital customer attributes; providing temporary use of non-downloadable ai / ml-based chat-bot, voice assistants via speech-to-text and text-to-speech and virtual agents for automating customer inquiries via private social media messaging, mobile app-chat, web-chat, sms, mining public social media postings and tweets; providing temporary use of non-downloadable ai / ml-based chat-bot, voice assistants via speech-to-text and text-to-speech and virtual agents for simulating conversations, augmenting agent interaction with customers via private social media messaging, mobile app-chat, web-chat, sms, mining public social media postings and tweets; providing temporary use of non-downloadable ai / ml customer service software having cognitive computing technologies that provide multi-modal nlp, ai / ml, simulated conversations and predictive analytics for contextual analysis in connection with customer agent interactions; providing temporary use of non-downloadable computer software for use in controlling the operation and execution of computer systems, programs, and networks, providing temporary use of non-downloadable computer software for use in connecting disparate computer networks and systems, servers and storage devices, providing temporary use of non-downloadable computer operating system software, providing temporary use of non-downloadable computer software for linking together computers and for enabling computing across a globally accessible network, and providing temporary use of non-downloadable computer software for managing software and processes that exist within an information technology environment, and providing access to instructional manuals sold as a unit therewith, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; and providing temporary use of non-downloadable computer software that integrates nlp, cl, ir, li, and ml which is capable of understanding general human queries and formulating responses.

Desk phones; IP phones; screened telecommunications devices; business communication interfaces for computers and multimedia devices, and collaboration software applications that manage multiple interactions and channels of communications in any media, including voice, video, instant messaging, e-mail and social media, and integrates with enterprise and social media contacts, e-mail accounts, instant messaging sessions, voice, video and data conferencing application; hardware and software platform for providing communication devices with uniform access to communication applications; hardware and software for integrating communication devices with communication applications; hardware and software for performing application integration; hardware and client software for providing user interface between and integration of communication devices to communication applications; hardware and software for providing on-line access to cloud-based services in the field of enterprise communications; Communications software and hardware for connecting video and content collaboration systems.

Computer software platform for managing unified communications and contact center solutions in the fields of converged infrastructure, virtualization, data center deployment, management, and reference architecture; Software for creating, delivering, deploying, integrating and managing virtualized computer applications in the fields of communications, data security, system performance and monitoring, data center deployment, management, and reference architecture; Software for use in configuring, managing, monitoring, supporting and securing data, virtualization and computer hardware, applications and networks in the field of communications.

Hardware and software to enable e-business and e-commerce, to manage and develop e-business systems and to create and support virtual enterprises; hardware and software for voice, data, video and wireless communications networks, professional services, and consulting for businesses, Internet service providers (ISP's), Application service providers (ASP's) and server providers; computer software for managing networks, directory services, policy services, priority enabling, load balancing, security, network services, automated workflow, call centre operations, communication middleware and market places, and applications delivering multimedia messaging, software development kits namely programming packages that enable a programmer to develop an application on a specific platform for sale in kit form, software development tools; telecommunications hardware, namely, switching apparatus, voice processors for voice and multimedia mail and messaging, closures, cross connects and interconnects; communications systems; communications portals; electronic key telephone systems; computer software for use in monitoring, controlling, and managing telephone call centres; computer information storage and retrieval systems; storage area networks; local area network (LAN), wide area network (WAN), metropolitan area network (MAN) and virtual private network (VPN) switching and routing products; fibre optic products, switches and muxes; copper cable, wire, cords, patch cords, and patch panels; telephone cable systems comprising distribution frames, cables, connectors, cable racks and ducts for use with central office switching transmission apparatus; electrical wire for use in the telecommunications industry; home wiring and distribution systems; telecommunication adapters; plugs, jacks, and connecting blocks; telecommunications devices that repeat, reshape, or reformat signals from data terminals and controllers; modems; electrical protection devices for telecommunications equipment; telecom brackets, clips and clamps to house and support cable and telecommunications equipment.

Business management and consultation; customers, supplier, partner and employee relationship management.

Hardware and software to enable e-business and e-commerce, to manage and develop e-business systems and to create and support virtual enterprises; hardware and software for voice, data, video and wireless communications networks, professional services, and consulting for businesses, Internet service providers (ISP's), Application service providers (ASP's) and server providers; computer software for managing networks, directory services, policy services, priority enabling, load balancing, security, network services, automated workflow, call centre operations, communication middleware and market places, and applications delivering multimedia messaging, software development kits, namely programming packages that enable a programmer to develop an application on a specific platform for sale in kit form, software development tools, telecommunications hardware, namely, switching apparatus, voice processors for voice and multimedia mail and messaging, closures, cross connects and interconnects; communications systems; communications portals; electronic key telephone systems; computer software for use in monitoring, controlling, and managing telephone call centres; computer information storage and retrieval systems; storage area networks; local area network (LAN), wide area network (WAN), metropolitan area network (MAN), and virtual private network (VPN) switching and routing products; fibre optic products, switches and muxes; copper cable, wire, cords, patch cords, and patch panels; telephone cable systems comprising distribution frames, cables, connectors, cable racks and ducts for use with central office switching transmission apparatus; electrical wire for use in the telecommunications industry; home wiring and distribution systems; telecommunication adapters; plugs, jacks, and connecting blocks; telecommunications devices that repeat, reshape, or reformat signals from data terminals and controllers; modems; electrical protection devices for telecommunications equipment; telecom brackets, clips and clamps to house and support cable and telecommunications equipment.

Business management and consultation; customers, supplier, partner and employee relationship management.

Internet portal services offering unified communication and collaboration solutions to enterprises.

Hardware and software to enable e-business and e-commerce, to manage and develop e-business systems and to create and support virtual enterprises; hardware and software for voice, data, video and wireless communications networks, professional services, and consulting for businesses, Internet service providers; (ISP's), Application service providers (ASP's) and server providers; computer software for managing networks, directory services, policy services, priority enabling, load balancing, security, network services, automated workflow, call centre operations, communication middleware and market places, and applications delivering multimedia messaging, software development kits namely programming packages that enable a programmer to develop an application on a specific platform for sale in kit form, software development tools; telecommunications hardware, namely, switching apparatus, voice processors for voice and multimedia mail and messaging, closures, cross connects and interconnects; communications systems; communications portals; electronic key telephone systems; computer software for use in monitoring, controlling, and managing telephone call centres; computer information storage and retrieval systems; storage area networks; local area network (LAN), wide area network (WAN), metropolitan area network (MAN) and virtual private network (VPN) switching and routing products; fibre optic products, switches and muxes; copper cable, wire, cords, patch cords, and patch panels; telephone cable systems comprising distribution frames, cables, connectors, cable racks and ducts for use with central office switching transmission apparatus; electrical wire for use in the telecommunications industry; home wiring and distribution system; telecommunication adapters; plugs, jacks, and connecting blocks; telecommunications devices that repeat, reshape, or reformat signals from data terminals and controllers; modems; electrical protection devices for telecommunications equipment; telecom brackets, clips and clamps to house and support cable and telecommunications equipment.

Business management and consultation; customers, supplier, partner and employee relationship management.

Computer hardware, computer software, audio coding apparatus used to improve sound quality over Internet, voice, video and wireless networks.

Hardware and software to enable e-business and e-commerce, to manage and develop e-business systems and to create and support virtual enterprises; hardware and software for voice, data, video and wireless communications networks, professional services, and consulting for businesses, Internet service providers (ISP's), Application service providers (ASP's) and server providers; computer software for managing networks, directory services, policy services, priority enabling, load balancing, security, network services, automated workflow, call centre operations, communication middleware and market places, and applications delivering multimedia messaging, software development kits, namely programming packages that enable a programmer to develop an application on a specific platform for sale in kit form, software development tools; telecommunications hardware, namely, switching apparatus, voice processors for voice and multimedia mail and messaging, closures, cross connects and interconnects; communications systems; communications portals; electronic key telephone systems; computer software for use in monitoring, controlling, and managing telephone call centres; computer information storage and retrieval systems; storage area networks; local area network (LAN), wide area network (WAN), metropolitan area network (MAN), and virtual private network (VPN), switching and routing products; fibre optic products, switches and muxes; copper cable, wire, cords, patch cords, and patch panels; telephone cable systems comprising distribution frames, cables, connectors, cable racks and ducts for use with central office switching transmission apparatus; electrical wire for use in the telecommunications industry; home wiring and distribution systems; telecommunications adapters; plugs, jacks, and connecting blocks; telecommunications devices that repeat, reshape, or reformat signals from data terminals and controllers; modems; electrical protection devices for telecommunications equipment; telecom brackets, clips and clamps to house and support cable and telecommunications equipment.

Business management and consultation; customer, supplier, partner and employee relationship management.